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How do I re-establish a connection with the Base Station with a new router?

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  • ‎2019-01-24 01:48 PM
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Blankerman
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Aspirant
‎2019-01-24 01:48 PM

I have a new router, how do I  re-establish  a connection with the base?

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jguerdat
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‎2019-01-24 02:27 PM

Plug the Ethernet cable from the base into the new router. Make sure the Internet LED turns green.

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Blankerman
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‎2019-01-24 02:45 PM

 It does not turn green. I have everything hooked up correctly. I’ve cycled my  modem. And I’ve cycled Arlo pro. 

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jguerdat
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Guru
‎2019-01-24 04:47 PM

That means 1) the cable is bad, 2) the router port is bad (try a different port) or 3) the base is bad. For #3, open a case with supoort:

 

https://www.arlo.com/en-us/support/contact.aspx

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