Arlo|Smart Home Security|Wireless HD Security Cameras

How do I re-establish a connection with the Base Station with a new router?

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Blankerman Aspirant
Aspirant

I have a new router, how do I  re-establish  a connection with the base?

Guru jguerdat Guru
Guru

Plug the Ethernet cable from the base into the new router. Make sure the Internet LED turns green.

Blankerman Aspirant
Aspirant

 It does not turn green. I have everything hooked up correctly. I’ve cycled my  modem. And I’ve cycled Arlo pro. 

Guru jguerdat Guru
Guru

That means 1) the cable is bad, 2) the router port is bad (try a different port) or 3) the base is bad. For #3, open a case with supoort:

 

https://www.arlo.com/en-us/support/contact.aspx