Formatting of USB Drives fails on Arlo Pro Base Station VMB4000r3 1.20.3.0_4203_8

[micdousmi]

I cannot get a USB Drive to format on my Arlo Pro Base Station VMB4000r3 (firmware 1.20.3.0_4203_8).  I have tried several drives and formatted FAT32.  Any ideas?

[jguerdat]

Are the drives at least 16GB? SMaller ones are now incompatible.

[micdousmi]

Yes, 64GB - 250GB

[ShayneS]

Can you provide a screen shot of the Storage Settings Menu

Are you able to to format the drive via a pc? 

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

[micdousmi]

I can format the drive via PC.  I have formatted in both exFAT and FAT32.

[jguerdat]

It MUST be FAT32 - exFAT won't work. What size drives are they? Need to be at least 16GB.

[micdousmi]

250GB

[jguerdat]

It's been a while but I believe the VMB4000 had 2 USB ports - have you tried both?

[micdousmi]

Yes, I have tried both ports.

[ShayneS]

Are you still experiencing this? 

[micdousmi]

Yes

[ShayneS]

Is it possible got check with a new drive, formatting via the pc again first? 

[micdousmi]

I have tried three.  I'm giving up and will just upgrade my system.

[ShayneS]

I can escalate this for you if you like?