Arlo|Smart Home Security|Wireless HD Security Cameras

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micdousmi
Aspirant
Aspirant

I cannot get a USB Drive to format on my Arlo Pro Base Station VMB4000r3 (firmware 1.20.3.0_4203_8).  I have tried several drives and formatted FAT32.  Any ideas?

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jguerdat
Guru Guru
Guru

Are the drives at least 16GB? SMaller ones are now incompatible.

micdousmi
Aspirant
Aspirant

Yes, 64GB - 250GB

ShayneS
Arlo Moderator
Arlo Moderator

Can you provide a screen shot of the Storage Settings Menu

 

Are you able to to format the drive via a pc? 

 

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

micdousmi
Aspirant
Aspirant

I can format the drive via PC.  I have formatted in both exFAT and FAT32.

 

Screenshot 2022-12-10 123034.jpg

jguerdat
Guru Guru
Guru

It MUST be FAT32 - exFAT won't work. What size drives are they? Need to be at least 16GB.

micdousmi
Aspirant
Aspirant

250GB

jguerdat
Guru Guru
Guru

It's been a while but I believe the VMB4000 had 2 USB ports - have you tried both?

micdousmi
Aspirant
Aspirant

Yes, I have tried both ports.

ShayneS
Arlo Moderator
Arlo Moderator

Are you still experiencing this? 

micdousmi
Aspirant
Aspirant

Yes

ShayneS
Arlo Moderator
Arlo Moderator

Is it possible got check with a new drive, formatting via the pc again first? 

micdousmi
Aspirant
Aspirant

I have tried three.  I'm giving up and will just upgrade my system.

ShayneS
Arlo Moderator
Arlo Moderator

I can escalate this for you if you like? 

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