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Emailed Alert - Video Clip In Email Is Not Able To Play

I have the Arlo Pro2 cameras (basic package) and I have it set up to email me and send me the video clip when motion is detected. On my Galaxy S-8 smartphone (using oulook and other apps) It has worked all along, but now, I receive the message when I try to play the video clip "This video is not able to play in your browser. Please download to view."


Why is this now doing this?

Suggestions on how to get it to play?

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 1 of 2
Arlo Moderator

Re: Video clip in email not able to play........why?

Does it work through your email providers web page on your phone over the web? Have you tried to reboot your phone and clear the cache?

Message 2 of 2