Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR

Cannot access e911 feature with granted access?

Owner granted me as administrative access but I still could not use it. can someone help me with it?

Model: VMC3040|Arlo-Q HD Security Camera with Audio
Message 1 of 6
Arlo Moderator

Re: Cannot access 911 feature

Hi @judy11,


Our development team is aware where some users are unable to access the e911 feature as a Granted Access user and is currently investigating this issue. Once we hear more information, we will make sure to provide an update. We appreciate your patience and understanding.

Message 2 of 6

E911 access for granted users

Just updated to the smart premier have access granted for another member in my household for rights and e911 and the e911 feature is not showing on the other user phone. Both r iPhones and I have clear the history even delete and readers them. Still nothing. Please help!
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 3 of 6

Re: Cannot access 911 feature

Hi @JessicaP


I'm also still having this issue.  The web interface does not save changes when I try to grant access to e911, and the iOS Arlo app says I don't have permission to do so.  Please give us an update since it's been almost 4 months since the official reply saying "we'll provide an update."


Thank you

Message 4 of 6
Arlo Moderator

Re: Cannot access 911 feature

Hey @cryocide,


Our engineering team is still investigating this issue. In the meantime, try on the web client on your computer to see if that helps. We once again appreciate your patience and understanding and will update the community if we hear any new update.

Message 5 of 6

Re: Cannot access 911 feature

Thanks for the reply, @JessicaP


The web interface was the first option I tried.  Instead of an error message, it simply doesn't save the changes.  I'm using Chrome (version 74) with Chrome's integrated Flash player (Adobe announced Flash's sunset in 2017, with end-of-support coming in 2020). 


Glad to see they're still looking into it!  It's unfortunate that a new product like the Arlo Ultra has semi-broken features right out of the box.  e911 support for both me and my family was one of the features that influenced me to upgrade to the Ultra when it came out.

Message 6 of 6