Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
Discussion stats
  • 15 replies
  • 340 views
  • 0 kudos
  • 4 in conversation
Top Contributors
Caught on Arlo Video Contest
Share Video

Share Your Video!
Caught something cool on Arlo? Share it with the Arlo Community.

Post a video
Reply
Apprentice

Can't deactivate siren after motion triggered - No Siren banner

Hi,

 

Can someone please tell me how you are meant to be able to turn off the siren in the app for the Arlo Pro 2 base station in the iOS app?

 

When my siren is going off and I open the app there is no indication it is going off. The only way to turn it off (apart from the physical button on the base station) is to activate the siren manually in the app and then turn it off, even though it is already going off.

 

There used to be a banner in the app that popped up when the siren was going off, but doesn't seem to pop up anymore.

 

Thanks

 

 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 1 of 16
Arlo Moderator

Re: Arlo Pro 2 Alarm/Siren deactivation

Hi @illuminous

 

What Device/Model/OS are you using when you experience this issue?

Message 2 of 16
Apprentice

Re: Arlo Pro 2 Alarm/Siren deactivation

iPhone XS, iOS 12.4, latest Arlo app. Same issue on my wife’s iPhone XS.

Is there meant to still be a banner appear when the siren goes off??
Message 3 of 16
Arlo Moderator

Re: Arlo Pro 2 Alarm/Siren deactivation

I tested this on my Iphone I just updated to 12.4. . I was able to open the app and deactivate with the slider banner. Have you tried to remove & reinstall the Arlo Mobile App?

 

What version of the Arlo app are you Iphones running?

Message 4 of 16
Apprentice

Re: Arlo Pro 2 Alarm/Siren deactivation

We are both running 2.7.12 of the Arlo app.

So if I go into the app and manually activate the siren the banner will then appear to switch it off. But if the siren is triggered by motion the banner does not appear in either of our apps.

I have restarted the base station and the cameras which also does not help.
Message 5 of 16
Mentor

Re: Arlo Pro 2 Alarm/Siren deactivation

Using iOS arlo App v2.7.10 the siren banner only appears when the App is open and the alarm is then activated.

If siren is activated and you then open the App, no banner is displayed.

To deactivate the siren in either case above you have to force activate the siren, then deactivate it to silence the alarm.

It is common for the siren to not sound at all and can only be fixed with a power cycle of the base station.
Message 6 of 16
Highlighted
Apprentice

Re: Arlo Pro 2 Alarm/Siren deactivation

Thanks for confirming that, clearly a major issue with the app then. You should definitely be able to silence the alarm when opening the app after the alarm is triggered.

This was possible in a previous version of the app from a while ago.
Message 7 of 16
Arlo Moderator

Re: Arlo Pro 2 Alarm/Siren deactivation

I tested this & was not able to replicate it. My test device was Iphone 6s OS 12.4 & a Pixel. Both phones were able to deactivate the siren after opening the app with the slider banner when detected by motion. Cameras used were Original wire free & Pro 2.

Message 8 of 16
Apprentice

Re: Arlo Pro 2 Alarm/Siren deactivation

Thanks ShayneS. Sounds like you have a similar setup to me, original wire free + Pro 2 cameras on a Pro 2 base station.

 

I just downloaded the latest Arlo app to my iPad Pro (also running iOS 12.4). The alarm/siren banner does not appear on my iPad either. 

 

 

Message 9 of 16
Arlo Moderator

Re: Arlo Pro 2 Alarm/Siren deactivation

@illuminous

 

Is this occurring on WIFI & Mobile Data?

Message 10 of 16
Apprentice

Can't deactivate siren after motion triggered - No Siren banner

Always on WiFi (same network as the base station)

 

This normally happens when I forget to change the mode which switches off the internal cameras when coming home and get blasted by the siren when entering the house. I know you can push the button on the top to silence which I usually do, but noticed this issue with the app once when someone else set it off and wasn't near the base station.

Message 11 of 16
Apprentice

Re: Can't deactivate siren after motion triggered - No Siren banner

So just an update on this for anyone else that may be having this issue.

 

It has now been identified as a fault with the iOS app by Arlo technical support and they are working with the development team to fix the issue.

 

In summary, if the alarm is triggered by motion and the Arlo is open or running in the background the Siren Banner will appear in the Arlo app upon opening. If the Arlo app has previously been forced closed and not running in the background, and the app is then opened after motion triggers the alarm, after the app completes 'Getting Status', the Siren Banner will not appear.

Message 12 of 16
Mentor

Re: Can't deactivate siren after motion triggered - No Siren banner

Thanks for the heads up with the siren banner.

Additionally if you have the App open but not on the default devices page and the alarm is triggered, the banner doesn’t appear either until you navigate back to the devices page. I am not sure if this is also a bug or intended.
Message 13 of 16
Apprentice

Re: Can't deactivate siren after motion triggered - No Siren banner

@Dannybear 

 

Yea also not sure if that is a bug or intended. Either way, I just sent a follow-up email to the support person working this highlighting your point.

Message 14 of 16

Re: Can't deactivate siren after motion triggered - No Siren banner

This has happened to me too and all I can do is unplug the base. What button on the top are you referring to?

Message 15 of 16
Apprentice

Re: Can't deactivate siren after motion triggered - No Siren banner

@Frustrated101 

 

On the Devices page there should be a red circle in the top right corner with a shield and exclamation mark in it.

 

Given you're having the same issue, when your siren is going off tap on that button. Then tap on Activate Siren. Turn the Siren on. You should then see the banner appear in the top of the screen where you can turn the siren off. 

Message 16 of 16