Arlo|Smart Home Security|Wireless HD Security Cameras

Battery level are different on app vs web

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ScotCamera
Luminary
Luminary

Why does the camera battery level show 100% on the app but through the Chrome web portal, it shows 55%? I restarted my base station and the different battery levels still say 100% and 55% on the same camera.

There are other inconsistencies as well such as "camera offline" via the web but works fine through the app. I've tried clearing the browser cache and history which doesn't fix the problem.

 

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
ShayneS
Arlo Moderator
Arlo Moderator

Hi @ScotCamera

 

Thank you for providing this info. I was able to replicate this as well. I will provide an update regarding this issue as soon as possible. 

 

thank you

Edinburgh_lad1
Apprentice
Apprentice
This is the case on Arlo HD bade-station. Bizarre behaviour.
ShayneS
Arlo Moderator
Arlo Moderator

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

ArloWatcher
Luminary
Luminary

If I view my cameras using the web page, I get the "This device's battery level is too low. Connect an compatible charger to charge the battery." for some of the cameras, but if I view on the android app the charge levels are correct. What's up?

 

 

Model: VMC4030 | Arlo Pro Wire-Free Camera
ScotCamera
Luminary
Luminary

Is there an estimated time for a fix?

dcfox1
Master
Master

@ScotCamera  Its a 3 day holiday weekend in the U.S.  So you won't hear anything until Tuesday at earliest. 

jguerdat
Guru Guru
Guru

Try clearing the browser cookies and cache for the site as well as using a different browser.

ArloWatcher
Luminary
Luminary

Didn't work for Chrome or Edge, Firefox is the only browser that display correct charge levels.

ShayneS
Arlo Moderator
Arlo Moderator

Hi @ScotCamera

 

The Arlo development team is aware & currently investigating this issue. I will provide another update as soon as possible

 

Thank you

DJoy
Aspirant
Aspirant
 

Problem is similar to this user from 2016: kayescalate. 

Battery online reads 54%, its a new fully charged battery. On the app it reads 91%. How do I get the battery indicators to sync to correct level?

 

ScotCamera
Luminary
Luminary

It seems the latest version of Firefox on the MAC and the iOS app for my iPhone are the only two that are synced with the same camera information. Chrome or Safari don't show the current information for the cameras. For instance, I can turn a camera off via my iPhone and then go to Chrome or Safari and see the camera is still on. I can't believe me and others actually pay for this incompetency.

 

dcfox1
Master
Master

On Fire Fox and  Edge Browser on PC it is the same as the App here. 

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