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Why does the camera battery level show 100% on the app but through the Chrome web portal, it shows 55%? I restarted my base station and the different battery levels still say 100% and 55% on the same camera.
There are other inconsistencies as well such as "camera offline" via the web but works fine through the app. I've tried clearing the browser cache and history which doesn't fix the problem.
This issue should now be resolved with a web client release that requires no intervention from users to receive. Please let us know if you continue experiencing this behavior.
The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.
If I view my cameras using the web page, I get the "This device's battery level is too low. Connect an compatible charger to charge the battery." for some of the cameras, but if I view on the android app the charge levels are correct. What's up?
It seems the latest version of Firefox on the MAC and the iOS app for my iPhone are the only two that are synced with the same camera information. Chrome or Safari don't show the current information for the cameras. For instance, I can turn a camera off via my iPhone and then go to Chrome or Safari and see the camera is still on. I can't believe me and others actually pay for this incompetency.
I posted about this on Pro forum but have gotten nowhere. We only use desktop Chrome, (no apps on our phones, as we are too terrified something will go wrong if we do it because of reading comments on app problems).
We only use desktop Chrome, (no apps on our phones, as we are too terrified something will go wrong if we do it because of reading comments on app problems).
You can safely install the app on your phones - it won't interfere with the web ui. You don't need to re-install the cameras or base, you just need to log in with your current credentials.
Though only one log in is allowed at a time. So if you are logged into the app, you will be logged out if your wife logs in. And both apps would be logged out if you log into with the browser. You can fix that by creating a second (or even a third) account, and then granting access to it from the account you already have set up. https://kb.arlo.com/000039122/How-do-I-add-friends-to-my-Arlo-account
It's been almost a month since this post and still not resolved? I'm having the same issue. 2 of 8 cameras show as dead online but on the app they're nearly full charge and functioning as expected.
There have been some recent updates but the battery problem still exists. This was not a problem a while ago. Don't the updates get tested for bugs before pushing them live? The last app update said it included new features. Instead of adding new features, why not just fix what is broken?
My 3 cameras have all said 100% for over 3 months with a red battery icon. I have also checked Safari, Chrome and Firefox and they all say 100%. All firmware is up to date. Anyone have any ideas here?
I found this is just how these cameras work, nothing seems to work 100% like they claim. My advice is to remove the batteries and then reconnect. Hopefully it was just a one time thing.
My biggest complaint is that audio doesn't always record like it should along with activity zones not always working correctly. Its always a hit and miss thing. I've learned to NOT rely on these cameras for any type serious security activity, they are only about 80% reliable. My cameras are now used to catch what type of wild animal activity I have going on around my house at night.
