Arlo|Smart Home Security|Wireless HD Security Cameras
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bu74n3
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Aspirant

I just bought the Arlo Pro 2 with 3+1 cameras and one of the batteries is showing a full charged icon but the power % stays at 0% regardless how long I plug in the USB charger (see attached screenshot). I put this battery into another camera and the same thing happens...does that mean the battery is dead?

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TomMac
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Guru

You could try and power button reset of the base... sometimes the battery data doesn't flow

 

As to the battery, if it operates the camera, its good and just a bad reading.

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bu74n3
Aspirant
Aspirant

I am afraid this is not the case...I have plugged in the charger overnight and this morning when I unplugged the charger it tells me that the camera needs charging with 0% left. I have also tried resetting the base.

jguerdat
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Guru
bu74n3
Aspirant
Aspirant

I did, the issue is not that the battery is not charging -  the battery icon shows that the camera is charging the battery but somehow the battery stays at 0% and goes off when the charger is unplugged. I have tried this battery on another cameras with the same results.

jguerdat
Guru Guru
Guru

Open a case with support here for a faulty battery.

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