Battery Bar Shows Fully Charged Icon But % Stays At 0%

[bu74n3]

I just bought the Arlo Pro 2 with 3+1 cameras and one of the batteries is showing a full charged icon but the power % stays at 0% regardless how long I plug in the USB charger (see attached screenshot). I put this battery into another camera and the same thing happens...does that mean the battery is dead?

[TomMac]

You could try and power button reset of the base... sometimes the battery data doesn't flow

As to the battery, if it operates the camera, its good and just a bad reading.

[bu74n3]

I am afraid this is not the case...I have plugged in the charger overnight and this morning when I unplugged the charger it tells me that the camera needs charging with 0% left. I have also tried resetting the base.

[jguerdat]

Have you tried this:

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

[bu74n3]

I did, the issue is not that the battery is not charging -  the battery icon shows that the camera is charging the battery but somehow the battery stays at 0% and goes off when the charger is unplugged. I have tried this battery on another cameras with the same results.

[jguerdat]

Open a case with support here for a faulty battery.