Just recently, within the last 2 weeks the base unit (in 2 separate locations) keeps going offline. Is there a system issue that is not being addressed??? This is really frustrating.
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IDK if this will work for you but it did for me after weeks of getting the same message and totally unable to check camera from my android.
I disabled mac filtering for my phone (on wifi router) and reinstalled Arlo app and was able to immediately use all the app features. I have not tried to use app on data yet.
I'd like to confirm that on the base, all lights stay green all the time. But I also noticed that when the base isn't available, the cameras respond to motion (infrared is on) but don't record.
This has been the case for the past 3-4 months, but I've only started paying attention to it now. I've also noticed that batteries drain more. Previously, I'd need to recharge them every 3 months, but they deplete quicker now.
There isn't a specific pattern (or I've not noticed as it's difficult to notice) as to how often the base goes offline, but certainly a few times within an hour. Is there a way to obtain logs to check that?
Plus, I know the cameras don't record during that time (despite infrared being on) as we recently had two thieves in the area and only one was recorded climbing the wall (it's not like it's a quick action and a camera would miss it). Plus, when the neighbour took his dog out, the back garden camera only recorded him coming back into the flat (shared staircase).
I've removed the cameras from the system, switched off the system and then reset it (by using a pin), then started again. Same pattern. I've also connected it to a homeplug (Devolo), rather than the router, but it's the same pattern.
I just don't understand why there is no way of obtaining log data from the app/website - not only would it allow Customer Service to provide a better support, but would also allow the user to see what is going on with their system. I have to say, I'm in fact shocked that this kind of information isn't available.
Also, since it's my product (i.e. that I bought and own), I'd like to have a say when and/or whether my cameras/base will receive a firmware update. These kinds of updates, especially that it's clear to me that Arlo doesn't test them well, shouldn't be compulsory, but always optional. Or at least with an option to make them optional.
So, something is not right with your system (again).
My pic is the same as yours showing offline.... but it's a bit weird.... Web access/win10/FireFox
The 4000 base cameras are the ones showing offline( all leds green ) but the 5000 base and cams are fine.
But it also show a Q camera ( wifi direct ) and a Baby camera sometimes offline ( wifi direct ) too.
But they still are active tho listed as offline.
Every now and then getting an Orange bar stating " the session has timed out" when this happens.
It seems to be more of a fail to properly display the actual settings of status info over an offline issue
Morse is faster than texting!
Here I thought my base station went tango union and tried to buy another one…….can’t order one their site is screwed up too. Sooo frustrating!! Even called and cannot order on the phone because they don’t trust the call takers with our credit card info. But now since it all seems to be working except that I can’t access the base station or link at the devises live….I guess I will wait. I have always been an Arlo fan but today after all this it is falling to the wayside.
So, here is an update.
Shayne, Arlo team, requested the log files from me trying to get logged in and my system responding that it was offline.
I've sent them to him and he indicated the development team would look at them.
Hope they review them very soon. Looking forward to a response as to what they discover.
read these,,, is it similar ?
Morse is faster than texting!
Ours says offline too sometimes now, even though recordings go on and all 3 lights are lit on the base. It will be fine one time and jacked up 5 minutes later or 5 hours.
Using the my.arlo.com web page, my base station and cameras all show up as offline most of the time.
Reboots, etc. don't matter. Either I see three solid green lights, or the middle light will blink, so it should be working.
When I motion activate a camera, it turns on the IR, and appears to record me. When moved away, IR and recording stop All wile the camera and base station appears offline on your website.
Immediately afterwards on my router's console I see network traffic going in/out of the base station to the internet --- after the camera stopped recording. The camera and base station all appear "offline" from the website.
And a while later I check, there is the recording in my library, but everything is still offline.
It appears your my.arlo website is very very broken
I have the exact same problem. 4000 base station. Pro & Pro2 base station going offline. Allot of hits on this. They can't deny this with this many people reporting it. Very frustrating.......
It appears that my base station and cameras are still operating correctly because i get alerts and recordings. I'm wondering if the issue is related to the interface and relay taking place between the app/online webpage and the servers since it appears that all system base stations communicate through the Arlo servers in order to display images and data on the app or online. Perhaps the user should be able to communicate directly with the base station without the delay of routing all things through the Arlo servers. Perhaps this is something Arlo needs to consider with a high priority. Perhaps a major hardware upgrade on their end would help greatly. Just my view on this matter.
Cause of Browser, Across Chrome and MS Edge
Arlo team, you have a CORS Cross site permission issue causing the website to fail to load properly. (Request timed out and/or things does'nt load in devices). You need to configure headers to allow myapi.arlo.com and my.arlo.com
Fire up F12 on with either browser the error is the console.
i.e: obfuscated the ID's
Access to XMLHttpRequest at 'https://myapi.arlo.com/hmsweb/users/devices/automation/active?eventId=xxxxx&time=xxxxx' from origin 'https://my.arlo.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.
Access to XMLHttpRequest at 'https://myapi.arlo.com/hmsweb/users/devices/notify/xxxxxx?eventId=xxxxxx&time=xxxxxx' from origin 'https://my.arlo.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.
Same here. I suppose the crack dev team that introduced what is obviously a bug in their latest glorious release will be all over this. Same bunch of doorstops that introduced the diabolical mandatory 2-step verification abomination, which combined with Arlo's brilliant 25-second timeout features means I get to type in my verification code at least 10 times a day. From the exact same PC, with the exact same IP address.
As an IT professional with decades of experience managing dev teams at some of the largest concerns on the planet, if I had this group, they be on the street selling pencils in seconds. Sensational hardware, absolutely appalling software. Shockingly so.
Agreed, except with the sensational hardware part. These cameras are the only pieces of hardware I've literally ever owned that return "charging faults". They use USB 2.0 power, and yet I've been able to run a 14000 BTU air conditioner from the exact same outlet just fine.
Either way, glad I came across this thread. I am having the exact same issue as everyone else with my VMB4000 base station. No question given the comments I've read that it's a bug likely introduced in the last firmware update. This model has been out going on 4 years now. It's astonishing that these things still to this day have all these issues.
Looks like that last app update got us all. I've done all things listed here with "0" success.
- We use a combination of iPhone 6S, iPhone 8 and iPhone 11 and all are of course doing the same thing ... not very much.
- Most BOD's (Board of Director's) stay current on these types of issues and get them fixed pronto if they're close to their next SEC filing dates, sadly that's not the case today as the last financial quarter just closed at the end of March.
- Next SEC filing would usually occur after the June financial quarter ends.
- Seems like this happens 2-3 times a year (app updates that crash and burn) and it's getting harder and harder to get the attention needed to get it fixed.
- If Arlo wishes to support multiple operating systems, maybe they should consider testing all the operating systems before releasing the updates.
- Our frustration meter here is pegged all the way to the right.
The box my camera's came in says "Every Angle Covered" ... think Arlo needs to modify this nifty slogan to "Every Angle Covered Except After APP Updates".
Dang makes my head hurt doing all this IT stuff after a great career as a financial analyst. To be honest with everyone, the terms wifi, modem, router, isp, and all those other ones might as well be "Martian Lingo" for all the good they're doing me now.
Rant is not over, just delayed, sadly I got disconnected from someone's wifi, modem, router, isp and all those other terms!
Hardware - fair enough - I withdraw the characterization. 😉
Every software release - one presumes this lot is using Agile framework. Analysts create "stories" hand off to developers who code, followed by, at the very least unit test, system integration test (SIT), and user acceptance test (UAT).
Arlo has epic and system failures at every stop. The "2-step verification" story is putrid, evidencing an utter lack of understanding of the when, and the why. After it passed unit test (developer says "It works") there was no obviously zero SIT or UAT, else they'd have at least coded some checks for inadvertent repeated sign-on. I've never seen anything as putrid as this lot.
Here - who knows what came out of design. Coding - no way this passes unit test. While this group of developers are clearly incompetent, where were the testers? DOES ANYBODY TEST THIS GARBAGE BEFORE IT DEPLOYS?!?!?
there are two other threads re same.... having same issue here
Arlo is supposed to be working on the issue
( imo, it has to do with the 4000 bases as my 5000 base has no issue )
Morse is faster than texting!