Arlo|Smart Home Security|Wireless HD Security Cameras
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Firmware status could not be checked

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  • ‎2021-04-30 12:30 PM
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kevchi529
Follower
Follower
‎2021-04-30 12:30 PM

Running into this issue last night.  Seems like common issue, bur no resolution. 

Did reset, Did Power Cycling, Lights are green, all wire checked. Speed checked, everything the tech support asked for the 2 hrs on the call was done and yet no one can resolve this issue.

If firmware status can not be checked, the base remains offline and doesn't allow me to add any cameras...

 

NEED HELP!

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Potski
Aspirant
Aspirant
‎2021-05-01 04:04 AM

I have the same problem. I have two basestations. The VMB4000 that has problems and the VMB4540 that has no problems. 

The VMB4000 keeps hanging on 'updating firmware'. After trying different network setups it still does not work.

Please find a resolution?

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ShayneS
Arlo Moderator
Arlo Moderator
‎2021-05-04 10:40 AM

Hello,

 

Are you still experiencing this issue with your base station offline?

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