Re: Arlo Pro not recording on External Hard drive
I guess I could subscribe to an arlo plan and see if that will make the local storage work correctly with loss of internet, but which one I wonder???
Is there a solution to 1 second recordings on a USB flash drive when the internet is disconnected????
I have the same problems as described by others on this thread, and I need a system that can record 10 sec clips when motion is detected with an internet connection not available. Everything works fine while the internet is connected, but as soon as I isolate the base from the internet it records clips that are approximately 1 second in duration. I will need to return this system if this feature will not work, because this 'offline' feature is the main reason I went with Arlo.
ARLO TECH SUPPORT - - PLEASE HELP!
They seem to have a project budget for the Ultra product as I can see that the new ultra base firmware is updated regularly.
It was interesting to note that level 2 support ignored my request for a case number to be assigned to me for this specific issue. I didn’t press the issue at the time as I had four other outstanding issues and thought they had enough on their plate.
I wonder if the ultra platform has the same issue. If not then this is a good way to make you upgrade I guess.
I still have this same issue where my Arlo Pro 2 cameras will not record video footage when it looses its connection to the internet. It only records 1 second of footage and then stops recording.
I cant believe they can not or for some reason will not fix this very important flaw in the system.
After that it records videos of one or two seconds but mainly just 2kB size files.
Sounding more like it is not an issue, just working as designed.
Any way the devil is in the detail, extract from the Arlo Pro 2 manual....
“The USB storage device cannot be used on its own as a substitute for cloud recording.”
“If the camera and base station are powered on, but the Internet connection is lost, the camera continues to record to the USB storage device.”
So what it says is technically correct, the camera continues to record to the USB while recording, just that any subsequent recordings are not considered.
The interpretation of “lost internet connection” can also mean, lost connection to the arlo server. Food for thought.
I have a VMB4000R3 base station with firmware 126.96.36.199_2794 with a Western Digital 1TB usb3.0 drive connected.
On my iPhone Arlo app (v2.7.7) the External storage shows Ready, USB Device Status shows GOOD with available storage showing 582.42GB/931.25GB.
I click on Safely Eject USB Device then unplug the drive. I then plug the drive into my Windows 10 (Home version) laptop and the drive letter does not appear. I tried another windows laptop - same thing, the drive connects but there's no drive letter. I plug the drive into an iMac and I can read the files - disk info shows FAT32 format and a name of "NO NAME". On iMac there's a mixed bag of responses. Some files play and some files give a QuickTime error - what's up with that?
I plugged the drive back into the Arlo base and the iPhone app shows all is well.
1) Anyone know why the drive isn't recognized by Windows 10?
2) Anyone know why some files work fine, some have audio but no video and some cause QT errors?
3) Are there any know problems with using USB3.0 harddrives as the local storage device?
Thanks in advance!