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Over the last two days my home station seems to change my time zone at midnight every day, this being a huge pain when scanning back over recordings. I have tried resetting on Arlo web site, iPad and iPhone but midnight strikes time zone changes again. HELP !
Solved! Go to Solution.
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our app says we need to do a firmare update otherwise we cannot do live view- but the update doesnt work- it just goes back to the old firmware version - the one with all the problems - and says error 4403.
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@ChinJing wrote:
What is the arlo status page for ?
Visit the status page and it should be pretty obvious:
It is there to tell you if the cloud system and the servers are working.
Arlo does not, and should not, know if your system has a firmware issue.
Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
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@ChinJing wrote:
our app says we need to do a firmare update otherwise we cannot do live view- but the update doesnt work- it just goes back to the old firmware version - the one with all the problems - and says error 4403.
None too helpful!
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My app also said there was an update available this morning. Ran into teh same issue as @ChinJing .
Wouldn;t update from iOS App .... from laptop access I received 4403 error.
I cycled power and the update succeeded.
Now, whether the update does any GOOD or not , remains to be seen .
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@vizsla4084 wrote:
My app also said there was an update available this morning. Ran into teh same issue as @ChinJing .
Wouldn;t update from iOS App .... from laptop access I received 4403 error.
I cycled power and the update succeeded.
Good feedback. I assume that was the hub that was power cycled.
Anyone else tried this? Or some other way of forcing the update? Factory reset? (Only do that as a last resort.)
How about @ChinJing?
Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
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Sorry.... Yes, I cycled pwer on the base station / hub , and the Firmware update completed .
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I am going to resync my doorbell and chime as well - as every time my base station randomly reset my doorbell would lose pairing with the front door camera and the chime..... super annoying....
Here’s to hoping that Arlo fixed the rebooting issue, and the time change issue. I was having both problems - and I actually called Arlo and reported 4 issues yesterday....
1) 4000 base station freezing up
2) doorbell/chime losing pairing with front door camera every time the base station freezes.... cannot be paired and has to be removed and completely resynced to get it working again....
3) cameras resolution decreased significantly recently
4) time zone changes to Pacific upon freeze/reboot....
I’m really hoping they addressed at least the frikking freezing and doorbell pairing issue with this go around
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I am so hopeful it fixes both.... the time zone I can deal with by adjusting things by an hour.... the freezing/reboots are super annoying because it keeps making my doorbell completely non-functional when it happens... I don’t even know if someone is at my door!!!
If that’s not fixed I’m reinstalling my damn regular doorbell - I can’t keep relying on my video doorbell that doesn’t do a single thing it’s designed to do.....
ZERO issues before the 2798 firmware with any of this crap.
Fingers crossed they got it right for once - but the way things have been going I’m not holding my breath....
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Since the update this morning things should be better. Well, the time zone does not change anymore, but the base station still goes offline even more frequently then before the update...
Any one experiencing the same?
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I received the update as well.
I have little cofidence this will fix the issue with the system going offline though. We'll see!
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Alro/Netgear is still not lisiting this as an issue in their site! Why????!!!
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@wellfleetion wrote:
Alro/Netgear is still not lisiting this as an issue in their site! Why????!!!
Sigh. I thought we had been through that before.
It isn't there because it is not related to the availability of the cloud service and access to the Arlo servers.
Read the labels.
They do not cover things like broken app and dodgy firmware, the issues that most people think have caused the time zone issue.
Think of it like this, if your Internet service has a problem with the cables and network hardware, for example, its status pages will say nothing about the customers' modems.
You may not like it that it does not report the bugs on your network, but that is how that the status page works.
There are other places for this sort of thing. Here, for example.
Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
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Why can’t Arlo fix this issues.. it’s now being annoying. The front base station offline again..
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Bummer.
Has anyone started a new discussion on the disconnects yet?
It needs it.
Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
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Mines been offline or stuck on getting status a lot lately for the past few weeks now. For me, temporary fixing the problem by cycle the power on the base station. The problem comes back every so often again. The newest update didn’t fix the offline issue.
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Every single day, I have to tell my Base Station that it is in Central Time.
It keeps switching to Pacific Time.
How do I fix this? Or do you need to fix on your end?
This is not acceptable.
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