Arlo Pro 2. opening screen blank

[AllUsedUp]

On my opening screen it used to show previous camera views when I first started it up.  Now it shows no camera views unless I click on a camera run triangle button.

[jguerdat]

Have you rebooted the phone and reinstalled the app?

[AllUsedUp]

This is happening on my laptop not on my phone.

[dcfox1]

@AllUsedUp 

Are you seeing a gray screen on web page? I get it once and a while in the last month on several browsers for last month. It is only once and a while. Cleared the cache but still the same but might be worth a try. Like you said it does reset when I press the play button for live view. 

[AllUsedUp]

I changed browsers and it started to operate normally.  I was using Chrome that used to work fine for a few years, but started acting up in the past couple of weeks.  Started it up on MS Edge and it appears ok.

[AllUsedUp]

Now it is doing this when I play any video.  When I download it and play, it does not do this.  See the video link.  https://youtu.be/F82vzG_RBJg

[ShayneS]

HI @AllUsedUp

Please contact the Support Team to further investigate this issue with your recorded videos. You will find several options for contacting support in the provided link. Arlo Tech Support

[AllUsedUp · Accepted solution]

I was using MS Edge as a browser, and when I looked on the Arlo help site it recommended Chrome.  I ran it on Chrome and worked out just fine.  Thanks.