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Aspirant

Arlo Pro 2 Camera VMC4030P Won't Zoom Out

I just bought the Arlo Pro 2 Camera 5-pack and I noticed that the first camera I paired with the base station seems to be permanently zoomed in a bit.  If I set this camera next to the others, the other 4 cameras all have a wider field of view.  I checked the zoom settings on this camera and the app says it's at zoom level 1.0.  I can zoom in more, but can't zoom out more.

 

Is this camera defective?

Message 1 of 6

Accepted Solutions
Arlo Employee

Re: Arlo Pro 2 Camera VMC4030P Won't Zoom Out

@dmaxwellsf

 

Have you tried to reboot your base station or remove & re-sync the trouble camera and test again?

Message 4 of 6

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Luminary

Re: Arlo Pro 2 Camera VMC4030P Won't Zoom Out

How do I use the pan and zoom feature in my Arlo app when viewing live footage?


If You Got Em....I'll Chew Em!
Products:VMB5000|VMC5040|VMS4230P|XR700|CM1100|C7500|R7500
Netgear\Arlo Beta Tester
Message 2 of 6
Aspirant

Re: Arlo Pro 2 Camera VMC4030P Won't Zoom Out

Thanks for the quick response, but I was already aware of how to check/adjust the zoom settings.

 

I set all 5 cameras side-by-side.  Using the Camera Positioning Utility and zooming out to 1.0 each time, I took these screenshots.  As you can see, one camera clearly stands out from the others.

IMG_4161.jpggood camera 1IMG_4162.jpgGood Camera 2IMG_4163.jpgBad CameraIMG_4164.jpgGood Camera 3IMG_4165.jpgGood Camera 4

Message 3 of 6
Arlo Employee

Re: Arlo Pro 2 Camera VMC4030P Won't Zoom Out

@dmaxwellsf

 

Have you tried to reboot your base station or remove & re-sync the trouble camera and test again?

Message 4 of 6
Aspirant

Re: Arlo Pro 2 Camera VMC4030P Won't Zoom Out

I contacted Arlo Support on Monday and they helped me fix the problem.  As you suggested, I needed to remove and re-sync my camera.  I believe the steps I followed were:

 

1) Bring the problem camera close to the base station

2) Remove the camera battery

3) Removed the camera from my Arlo Base Station using the iOS Arlo App

4) Unplugged the base station and waited 2 minutes before plugging it back in.

5) Waited for all 3 lights to turn solid green on the base station

6) I think I put the battery back in the camera next

7) I think I pressed the base station on the camera for about 2 or 3 seconds next

8) I pressed the sync button on the camera for 2 or 3 seconds and waited for the camera to resync.

 

Once the camera resynced, the camera image and zoom function matched the others.

 

Thanks for the tip!

 

Message 5 of 6
Arlo Employee

Re: Arlo Pro 2 Camera VMC4030P Won't Zoom Out

@dmaxwellsf

 

You are welcome, we are here to help as best we can. Let us know if you have any further questions.

Message 6 of 6