Android app update Nov 21 broke app!

[Zzzzzzzzzz]

I just did the latest November 21 update for the Arlo Android app. After I did the update, the app popped up with a notification that said it needed new permissions and would need to push out notifications to my phone. I thought that was fine because that's the way it's always been, but I've never seen this notification come from the app. The next thing that popped up was that it was asking for permission to make phone calls, which I denied because I don't want Arlo to make phone calls for me. I only have the basic. I was told  that with the Premium plan, the app can call 911. Nevertheless, the only permissions I've ever given Arlo is for notifications, and it worked just fine before.

After a bit of troubleshooting, it's very clear that denying the Arlo app the ability to make phone calls breaks the app. I can get into the Mode screen, but then the app does not allow me to do anything further. That means I can't arm or disarm cameras. I can't set up zones; I can't do scheduling; I can't do anything that I would need to do through the Mode screen. This is true for both Arlo Q and Pro 2 cameras on my app.

I did call customer support, and he took notes, gave me case #, and said someone would get back to me. So if you are having the same problems please call them and let them know....

[ChrisCC]

Mike...I've owned them for 2 1/2 years and never really had a problem before... Until the last few updates since October.... But this last update they did on the 21st made them useless..... I'm really disappointed in Arlo now...I use to recommend them to everyone.... No more....

[jguerdat]

Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.

https://www.arlo.com/en-us/support/contact.aspx

You can also try a different device and/or use a browser.

[shoustonnz]

Oh..... That was not there yesterday.... Only the USA..

[ljb1143]

I did the standard stuff. I reset the Arlo base station, shut the app down and restarted it, uninstalled the app and reinstalled it. Each time the app would not start and gave me a brief message like "Arlo app not working". I sent the message to Arlo with my phone status.

I then found a previous build of the app and installed it. Everything worked as usual.

[ChrisCC]

I agree %100..... I've already started shopping around for new cameras.... This is ridiculous....

[ChrisCC]

Only reason I did the factory reset was that I bought the new phone the same day and thought it might have been an issue with the phone...

[ChrisCC]

I opened one yesterday....I was on chat with tech support for an hour..... No luck....

[jguerdat]

It's been there all along. Can't speak specifically for yesterday but...

[jguerdat]

Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.

https://www.arlo.com/en-us/support/contact.aspx

You can also try a different device and/or use a browser.

[jguerdat]

Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.

https://www.arlo.com/en-us/support/contact.aspx

You can also try a different device and/or use a browser.

[TricM]

thank you I will do that too.  I have sent emails to support and feedback.

[TricM]

Yes Mine is a Galaxy 7 J too.  So something there

[jguerdat]

Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.

https://www.arlo.com/en-us/support/contact.aspx

You can also try a different device and/or use a browser.

[jguerdat]

Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.

https://www.arlo.com/en-us/support/contact.aspx

You can also try a different device and/or use a browser.

[jguerdat]

https://www.arlo.com/en-us/support/contact.aspx

You can also try a different device and/or use a browser.

[ngmtn]

I hear you. The chat will not work today and you can't even send a contact message. The form just vanishes when the support page loads. Sorta makes one feel abandoned.

[jguerdat]

There's also phone numbers.

You can also try a different device and/or use a browser.

[bethanon]

I'm using a 2018 Samsung Galaxy Tab A to run my Arlo app.  Everything has been fine until an update of the app.  Now it's black with a green bird.  As soon as I launch it says "Arlo has stopped".  I have uninstalled and reinstalled the app.  I have restarted my tablet.  I can log in from a desktop computer but I need to be able to log in from my tablet.  Any ideas?

[KH1234]

Same here. 😞

The App crashes all the time...

Android 8.1.0

[Larry2323]

Phone Model: Samsung Galaxy J3 Eclipse; model SM-J327V;  

Android Version 8.1.0 on Verizon service.

App has been working for about 2 weeks - message "Arlo Stopped Working" appeared today and app will not run.  Tried restarting phone; uninstalling/redownloading/reinstalling app.  No difference.  Other posts refer to this issue and the suggestion was to use the latest version. 

Got this version from Play store - is there somewhere that is more current?  Or was this one updated and is now broken??

[Doggoneit]

Mine is the same...I'm now lmping along with the old Arlo app that is only found on Amazon Apps...... Android platform and Arlo pro

[Aj2]

I can not open the arlo android app. I keep getting the message that Arlo has stopped and to either open app again or send feedback. I have done both several times without success
What do I need to do?

[Sstu]

Why hasn't arlo not sent out an email notification.??????
Glad I found these messages. I've taken my phone to AT&T. did a system restore . Installed and uninstalled at least 6 times. Arlo dropped the ball

[Sstu]

Why hasn't arlo not sent out an email notification.?????? Samsung J7
Glad I found these messages. I've taken my phone to AT&T. did a system restore . Installed and uninstalled at least 6 times. Arlo dropped the ball

[Arksey]

I'm having the same problem. Was working fine a day ago now stopped. Still works on my samsung phone though.

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