Arlo|Smart Home Security|Wireless HD Security Cameras
× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Android app update Nov 21 broke app!

Reply
Tutor
Tutor
App crashed, multiple unonstalls and re-installs with no improvement. Obviously the 11/21 update has a problem. No response fron Netgear.
Aspirant
Aspirant
Using a Samsung J7 prime. App closes immediately after update installed
Initiate
Initiate

What would be nice is if I could access the desktop/web version but no it wants you to install the app.  Everything is working on my desktop/web app.  I'm running a Samsung J3 with 8.0.  This is really rediculous.

Model: VMB3000 | Arlo Base Station
Aspirant
Aspirant
Arlo app on my android keeps closing can not open it. For the last year it has worked just fine. I have already unistalled it same problem. I'm now ready to get rid of it.
Aspirant
Aspirant
 
Aspirant
Aspirant
My Arlo App stopped working as well after the last update on my Samsung J7 can anyone help??
Aspirant
Aspirant
I been trying everything no answer yet
Aspirant
Aspirant
It's a shame Arlo doesnt have customer service, after spending hundreds of dollars on the cameras what good are they if they update their app and dont help anyone
Guide
Guide
Yeah I know.... That really irritates me as well...I tried accessing the web page and it says something like "that request is not allowed".... Well then get your app working Arlo!!
Aspirant
Aspirant
Is there a contact number for support that you can talk to a real person I spent over 400.00 for this system you would think you could contact someone...
Aspirant
Aspirant
Looks like their is, however you have to pay if its after 90 days of you buying?? At least that's what their online support says
Aspirant
Aspirant

I have the same problem. Got home from work and wife handed me one camera that was blinking last night. Changed batteries and opened arlo app on android and i get same message. WTF

Aspirant
Aspirant

My arlo app reads arlo has stopped working anyone else with this issue

Aspirant
Aspirant

I have an android samsung galaxy halo and today i cant open arlo on my phone. It works on my PC but not on the phone...not happy.. When i go to arlo support to open a case, the chat support not available

Guru Guru
Guru

Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.

 

https://www.arlo.com/en-us/support/contact.aspx

 

You can also try a different device and/or use a browser.

Guru Guru
Guru

A computer browser works fine. A mobile browser just needs to be set to use the desktop version via its menu. Note that live view won't work due to the lack of Flash.

Guru Guru
Guru

Did you read any threads before posting?  Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.

 

https://www.arlo.com/en-us/support/contact.aspx

 

You can also try a different device and/or use a browser.

Guru Guru
Guru

Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.

 

https://www.arlo.com/en-us/support/contact.aspx

 

You can also try a different device and/or use a browser.

Guru Guru
Guru

Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.

 

https://www.arlo.com/en-us/support/contact.aspx

 

You can also try a different device and/or use a browser.

 

Also, support is free even after 90 days.

Guru Guru
Guru

As noted before, it only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.

 

https://www.arlo.com/en-us/support/contact.aspx

 

You can also try a different device and/or use a browser.

Guru Guru
Guru

Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.

 

https://www.arlo.com/en-us/support/contact.aspx

 

You can also try a different device and/or use a browser.

Guru Guru
Guru

Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.

 

https://www.arlo.com/en-us/support/contact.aspx

 

You can also try a different device and/or use a browser.

Guru Guru
Guru

Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.

 

https://www.arlo.com/en-us/support/contact.aspx

 

You can also try a different device and/or use a browser.

Initiate
Initiate

You will have a file on your phone that ends in .apk for the file that you downloaded. Double-click the file and it will install that version of the Arlo app on your phone.

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Guide
Guide
I shouldn't have to do any of that... The app should just work.... Tonight I reactivated my old phone.... The Arlo app works fine on my 3 year old phone.... Way to go Arlo..... I'll never buy Arlo cameras again.... And I've been happy with them up until now....I really believe that developers in general have to justify their jobs, so even if an app is running fine they have to constantly be messing with it......