Re: Again Camera records but does not get stored in Library.. Getting frustrated
I too just discovered that my camera sent a notification as I was backing out of my driveway. I'm not taking a deep breath yet. It did this Sunday and then last night, boom down again. Glad you're back up and running too.
Tell them you want this escalated to L2. What they did to resolve my issue was force resync their "cloud" they say where my Android device is the primary device to get notification .. Whatever that means. They had to do this because of the outage that occured on the 25th. After they did this, I uninstalled my Arlo app and my notifications started to work.
Uninstalling, clearing cache, rebooting the base stations, pulling batteries out of the cameras did not fix the issue. They had to do it from the backend.
Call Arlo support, escalate to L2 ASAP and ask them to resync their "cloud configuration or something" for your primary device getting the alerts. I was on a call with their support for a treacherous 1.5 hours removing cameras, resyncing cameras, rebooting base stations and nothing work.. After their outage on May 25th, they were seeing customers like myself no longer getting notifications. They did some magic on the backend and it resolved it for me... HORRIBLE
Seems like the issue is back again. I have not had anything in the library since 6:30AM this morning, so I say the issue is back.
YES - rebooted and removed each camera and re-synched.
Call their support and escalate right away to L2/L3. They will probably need to do the same thing they did for me in the backend where we have no control. Yes... it is bull sh**
Spoke too soon! AGAIN my cameras are not triggering notifications and recording to my library. I HATE these cameras with a passion. My driveway camera also did not trigger today when I left the house. No notifications or recordings.
I JUST DONT GET IT!!!!!
BTW I did call and did speak to an L2 as you suggested. The end result is they said they did all they could. Its still not working for me. I think its an issue with thier cloud server and coding related beyond the scope of an L2's capabilities. Until Arlo takes the problems seriously I foresee no fix. Others are begining to report a resurgence of problems it seems.
Over the last week I have also been having an intermittent problem with motion recordings not being visible in the mobile app library. However, I have a USB drive plugged into the base unit and they do record to that (except when the base unit lights show it as offline) even though they don't show up in the library. So the cameras and base unit are fine, its the cloud/sync bit that is mostly broken at the moment. Very annoying that the Arlo Service Board shows "All Services Good" except they aren't.
Smart Notifications have not been working correctly for months, however as of today, they do not work at all! I have the majority of my camera’s programmed to alert on people only. I am getting notifications for everything now. Also, if I favorite a video every video recorded prior to the favorited video disappears in my library. I have to reboot the app to get them back.
We live in a new neighborhood and as new neighbors move in they are asking what we think of the Arlo system. I tell them DO NOT PURCHASE AN ARLO SYSTEM!
We have had 3 issues with contractors stealing stuff from the empty houses near us over the past 60 days and Arlo was dysfunctional every time something happened............... Even when one of those guys came onto our property and threatened us in our driveway!
This system is such a waste of time and money. I will be treating myself to a new and more reliable system in the fall. I can’t wait to ditch Arlo!