Can tech support see my video

[Texassnowman]

Hello, 

i recently used used tech support to adjust he sensitivity on my cameras. He was able to see what cameras i had, what they were named and the current modes and settings on my equipment. Do they also have access to my video, either real time or stored library clips? I know Arlo says only people that have username and password can access but does that include their tech support?

thank you 

[JamesC · Accepted solution]

Texassnowman,

Tech support has a diagnotic tool that allows them to see logs and camera information but not any library content or the actual content of a camera.

You can find more information on this here: How does Arlo keep my videos private and secure in the cloud?

JamesC