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About 1/3 of the recordings Play for about 10 seconds and then the video freezes but the audio keeps playing. I have tried downloading the recording but the saved file is no different. I have two arlo pro 2 cameras both having the same problem. They are both hard wired. I use the arlo app on an iPhone8. The audio does not seem to be in sink with the picture either. Not what you would expect for the price you pay for them.
A new firmware version was released for vmb4000 and vmb4500 base stations that resolves this issue. Please check your base station firmware version to be sure you received the automatic update. For more information on this release, take a look here:
I have the same problem in all 5 cameras since last firmware upgrade. The video freezes randomly but audio remains well. Also i have notice that the batteries get drainned faster and the frame rate appears to decrease.
If you’re using a USB backup device, check the recordings on it to see if they play all the video.
If they play ok then you may have a impulse noise issue affecting the wifi channel used by the base station.
To test this move one of the affected cameras closer to the base and monitor for the issue again.
If it performs better then consider changing the wifi channel on the local router to be fixed on another free channel so the base station wifi will match.
The video recorded in the usb are even worst! Several files do not play back! Also, the date of the files creation is with different time zone and names so it is impossible to relate one file from the library with the ones in the usb! Also, since last firmware, all cameras drain battery incredible fast! Every 6 days i have to recharge all 5 cameras! You have a problem with last update.
I've removed your email address for security purposes. Have you contacted the Support Team regarding this? Feel free to click on the link to contact the team.
Have you tried the following steps that Dannybear provided on top?
If you’re using a USB backup device, check the recordings on it to see if they play all the video.
If they play ok then you may have a impulse noise issue affecting the wifi channel used by the base station.
To test this move one of the affected cameras closer to the base and monitor for the issue again.
If it performs better then consider changing the wifi channel on the local router to be fixed on another free channel so the base station wifi will match.
And have you also tried following my step with rebooting the Base Station?
Yes i tried, except the change of the my router wifi channel. But why the problems only happen when the arlo router of cameras get an upgrade? On previous upgrade i had to resync all cameras, before i had to reboot the base stations ,etc... Why the user has to solve the upgrades problems?
@Danwires wrote: I’m having the same problem with Arlo pro 2 camera plugged into power outlet , video freezing after about 10seconds
In general there are two possible reasons
the camera has simply stopped recording video at some point during the clip, but is still recording audio.
the compressed bitstream has gotten corrupted in transmission (either camera->base station or base station -> cloud)
It's more likely to be corruption than a stopped recording. Audio continues to play because audio compression tolerates corruption/losses better than video compression.
That said, corrupted transmission shouldn't increase when you power the camera with AC (assuming the camera is still in the same location). It might be obvious, but I am wondering if you've checked for a loose connection or tried a different cable. If you aren't using the Arlo charger, perhaps try switching to that, and see if it makes any difference.
I’m so glad I found this topic. I am glad this problem is not just me at least. I have tried everything and even just bought a new base station to see if that helped but it didn’t. My Arlo pro 2 records about 12 seconds of video then freezes with audio still recording and yes only about 1/3 of the time. It’s only recently too so I think it may be firmware update. I was just about to buy a new camera but if it’s happening to lots of people then that won’t help. I have this camera plugged in but it has to be for 3 second playback so just using battery isn’t an option for me. Has anyone found a solution yet?
On the problem camera, have you adjusted the camera view to be zoomed? If so can you try resetting the pinch and zoom setting to full screen to see if the issue goes away.
It maybe worth trying to power the camera from a different power circuit to the fridge just to eliminate the possibility as a test. I haven’t done this to my camera as it doesn’t occur that often.
If I motion trigger the camera to record, then unplug it and move it closer to the base I can reproduce the same effect of frozen video. Not the best approach but I believe it imitates a glitch in the stream that upsets the cloud server recording engine. The USB backup recording doesn’t exhibit the same behaviour as the computer’s media player is able to handle stream errors.
Around one hundred recordings on battery only yesterday and not one problem,going to plug it back into the bedroom power socket today and see what happens.
