Unable to add device from base on iPhone 7. Base Station connected to router and blue light is on.

[Judytgolfer]

I have an iphone7. There must be some setting not allowing the device to be recognized. The base station is connected to my router and the blue light is on.

[michaelkenward]

" Unable to add device from base" could mean many things. We need to narrow them down.

Takes us through the steps you are taking and the prompts and messages that you see.

[Judytgolfer]

After working with the Arlo tech support we are convinced my internet provider must open the port for the additional Ethernet cable. I’m waiting for their reply.