It just started today, there are few motion triggered video clips shown as few hours long.
I downloaded one, it is only 5 MB in size. But when it is playing back, the it is a 5 hours long video. It keeps looping the last sec motion forever.
PS: It is Arlo Pro 2, and wired connected with activity zones.
Shared Video link:
Solved! Go to Solution.
A cloud update was released late last night that resolves this issue. No user interaction is required to see this fix. Please let us know if you continue to experience this issue moving forward.
The Arlo Engineering team is currently working hard toward a resolution for this issue and hopes to have a fix available soon. We apologize for any inconvenience caused and appreciate your patience as we work on a resolution.
Hope a new firmware fix comes sooner than later..
I tried doing this multiple time to no avail
I hope the fix happens soon.
Base Firmware: 18.104.22.168_16666
Camera Firmware: 22.214.171.124_17202
Off Topic Question: Does Arlo / Netgear have a status / issues page where users can go to? I think it would be helpful for the Arlo Community.
Have been using for about 2 months with 2 cameras, connected third camera 3 days ago. This problem started with the third camera. Two or three clips will record right then an extra long one, then will record a few correct ones. All the long clips seem to be acculimative, if it is a 40 minute clip, then records a long clip 30 minutes later. The next long clip will be 40 + 30 = 70 min. Have tried everything, good to see I am not alone with this problem.
I have 3 cameras 2 Pro and 1 Pro 2 the pro2 will somtimes recoard 4hours 15 min, then the set time of 45 sec, then 6 hours 30 min, then back to the set time of 45 sec for 1 or 2 recordings, then 7 hours 3 min.
Any help ????
I’ve tried unplugging and taking battery out and rebooting base unit. Nothing works.
By the way on a slightly unrelated issue. Don’t subscribe to CVR. As soon as I cancelled my subscription all the issues like 3mins of look back instead of 3sec or recordings not savings all these issues disappeared as soon as I cancelled the cvr subscription.
Add me to the list. I had two recordings today that were listed way too long. Others were fine. I had one that said it was 35 minutes and another that was listed as over an hour.
The "long" recordings continue - it has now been at least 6 days. This morning, I went out to work in the yard and had a recording that shows as 3:27:34 in the iOs App (is this also an issue in the Android app anyone?). I pulled the thumb drive from the base unit and the actual recording is only 19 seconds and the file size is consistent with other recordings in the file. So, it must be an app issue rather than a camera issue. But seems really strange to me that this only occurs with the 1 (of 4) camera that is plugged in rather than running just off battery.
I have restarted base unit and I have switched out the battery (we primarily use the plugged in camera to charge batteries that are then swapped to the other cameras as needed). I have restarted the App, but I have not deleted and reinstalled it yet.
Although it doesn't seem to be a real big issue as the actual recordings are not so huge, those recordings seem to be slow to load on my phone and caused some real concern when we first noticed the issue when checking to see if we closed the garage door - and the recording had "hung" at mid point of the door closing so we thought we had not closed the door. Luckily, live view works and we could see it was actually closed, but then we were trying to decide if maybe a neighbor who knew we were out of town had closed it for us when they noticed it halfway closed.
im having some strange recording times on my Pro 2 cameras after the recent blackout from Netgear. Both in Armed mode and custom modes, my cameras show me strange recording times anything from 2 hrs to 5 hrs. i have not taken the CVR option and am using the recording from the camera based on the motion.
to my base station i have 5 cameras connected, 2 Arlo Pro cameras and 2 Arlo Pro 2 cameras. all were working fine until the recent blackout and then suddenly i started to see these strange recording times. i wrote to Netgear support and the guy claimed that it could be an software issue on custom modes and asked me to switch to Armed modes but the problem isnt gone either. he then Claimed to tell me that the engineers were fixing the issue related to custom modes and asked me to write to the community to get some answers as well.
the video plays for like anything from 20s to 2minutes but the video recording says 4,22 minutes but nothing plans for 4,22 minutes.
please see attached screen shot
can anyone help with this problem?