It just started today, there are few motion triggered video clips shown as few hours long.
I downloaded one, it is only 5 MB in size. But when it is playing back, the it is a 5 hours long video. It keeps looping the last sec motion forever.
PS: It is Arlo Pro 2, and wired connected with activity zones.
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Venkie9910 and everyone before you...
This all started at the beginning of the month with the database crashing and all access being lost for a few days, then it was posted that the engineers had restored the database, and access was back, then the real fun began, most lost the activity zones, which has now been recently restored, now the recording timeline is buggared. I also have recordings of 3 to 5 hours, but there is some good news, I have 3 generations of these cameras, my Arlo and Arlo Pro are uneffected by this, however, my Arlo Pro 2 camers are doing it and I checked, the actual video from these cameras is fine when downloaded to my PC, it is normally sized and will play back, but, the timeline is somehow corrupted and will show the extended bogus hours, but when playing back after about 15 seconds will jump to the other end of the timeline and finish. I had prior rebooted the cameras by pulling the battery on both and pulling power on the hub as well with obviously no effect. I can only hope that they fix it soon and don't induce anything else in the repair process...
I would just like to add my voice to this ongoing thread concerning the 2-4 hour recording times (I actually had one which was 18 hrs. long!). I've noticed that this only occurs when the Pro-2 cams are powered. If I run the cams on battery power only the set recording time (in my case 1 min.) is always recorded accurately. When my Pro-2's are powered, a typical 4 hr. recording will experience the image freezing at approx. 18 sec., but the audio can still be heard till the end of 1 min. (60 sec.). Then if I move the slider to the very end of the 4 hr. recording, the image resumes for the final 42 sec. but with no sound. Go figure. This has rendered my 5 Pro-2's useless for the intended purpose of surveillance, and I can't believe Netgear still has not addressed this problem! Beginning to regret my investment in this Netgear product.
I am having this issue as well. It's been happening for at least a few weeks. Some videos are fine, others are almost 2 hours long. My camera is set to record for 1 minute and 15 seconds. It's only happening on my Arlo Pro 2. This thread started in early March... 2+ weeks of not having a resolution seems a little ridiculous.
I've had no problems with my 3 Arlo Pro 2 until this week when I added power (wired) to 2 of them. Now I'm getting 4 hour video that started an hour before they are created making it impossible (unless Arlo has a new time machine). Charging the batteries was frustrating, now this? Come one!
It's a bug, which they are aware of. It is just a normal 15 or so second clip that get listed as much longer. It actually stops when it should. Dont return the cam, it is fine.
Upgraded one of my camera's to the Arlo Pro 2, now wish I hadn't, when it is connected to mains power supply it shows clip for 5 hours long plus the night vision red light stays on all night, wish I had stuck with the Arlo Pro Cam it had no probs and worked off the main power supply well. Looks like thing are going backward at Netgear, very disappointing.
Same problem! I've had an Arlo Q for years. Just added a two-pack of Arlo Pro 2 cameras this month. As of today, I had to plug one in to activate the activity zones, and it started triggering the absurdly-long clips (2 to 5 hours). The other Pro 2 doesn't seem to exhibit the behavior, so it definitely seems related to being plugged in. I dont' believe my Q is affected, but it rarely triggers because of my parameters, so I haven't had many opportunities to test it.
Personally I think the faults related to it’s CVR system - yes I had the cvr subscription but it was buggy as hell so cancelled my subscription. An all the problems went. Then a week later this affected everyone wether u hve a cvr subscription or not.
A cloud update was released late last night that resolves this issue. No user interaction is required to see this fix. Please let us know if you continue to experience this issue moving forward.
I had this issue for a couple of months with extreamly long recordings. As soon as this fix was in place I did not have this issue any longer. Will keep an eye on my system. Thanks