Login issue - verification code is not received

[10Pow]

Hello, after not using the system for some time, I am being asked to login again if I try to use the iOS app, or at my.arlo.com.

I then see a message:

Verify your identity.
Please enter the verification code that was sent to 10****@mail.com

The problem is that no code is received. I have checked the spam folder, and tried multiple times. How to resolve this?

Here's a screenshot for reference.

https://share.zight.com/L1uEXABZ

thanks

[10Pow]

@JamesC I see you helped someone with a similar issue, any chance you can give me a hand? Thanks 🙂

[JamesC]

10Pow,

If you select "Try another verification method" are you able to select SMS? This will send a text to your mobile device to authenticate.

JamesC