Keypad Constantly Losing Connection (Keypad Offline)

[Dimbulb11]

My keypad recently started losing connection (Keypad Offline).  It is happening 9-10 times per day and throughout the night.  Has anyone else seen this behavior and/or found a fix for it?  I have moved it closer to the router and tested it from various electrical plugs.  Super frustrating.

Note:  The system is behind a Firewalla Gold firewall.

[BrookeN]

Can you please try to do a reset on the keypad and see if it changes the behavior you are seeing?

https://kb.arlo.com/000063161/How-do-I-factory-reset-the-Arlo-Wire-Free-Keypad

[Dimbulb11]

The link you provided is not working.

[StephenB]

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@Dimbulb11 wrote:

The link you provided is not working.

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It opens when I click on it.

[BrookeN]

You can copy and paste it into a browser as well if it will not open for you. 

[Dimbulb11]

I will try the reset tonight and report back.  Thanks