Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Loud Background Noise

I got a loud howling noise in the background on every recording can I get rid of it?
https://arlo.netgear.com/hmsweb/users/library/share/link/5F148EF3D16142F5_201903
-Arlo Go VML4030-100PES SN: 51D: Location: Sweden-
Message 1 of 7
Guru

Re: Loud Background Noise

Cranked the volume all the way up and hear very little. Have you tried a different device to view/listen to the videos? Download and view them locally, too.

Message 2 of 7

Re: Loud Background Noise

@jguerdat It's the same noice when I download it

-Arlo Go VML4030-100PES SN: 51D: Location: Sweden-
Message 3 of 7
Arlo Moderator

Re: Loud Background Noise

Hi @ArloGoVML4030

 

  Have you tried contacting customer support regarding this issue? I have attached the link here for you -  Arlo Tech Support

Message 4 of 7

Re: Loud Background Noise

I had the camera replaced and the new camera has the same problem. Arlo Tech says that has to do with units that have sim cards and data traffic. Ive tried different sim cards and different mobile providers and locations but the problem wont go away. 

-Arlo Go VML4030-100PES SN: 51D: Location: Sweden-
Message 5 of 7
Arlo Moderator

Re: Loud Background Noise

Hi @ArloGoVML4030

 

I would suggest contacting support again and letting them know your newer unit has the same result as the previous. 

Message 6 of 7

Re: Loud Background Noise

They know I replaced it. They didn't have any solution. I also have problems with the battery draining, 50 percent after a week. I have good 3g connection. They have send me a new battery
-Arlo Go VML4030-100PES SN: 51D: Location: Sweden-
Message 7 of 7