Geofencing stopped working

[er-minio]

I'm not sure if this is really a camera problem or and app/system issue.

Goefencing for my Arlo Go camera stopped working recently.

I tried resetting the geofencing zone, changing sizes, to no avail.

The phone has location sharing, background refresh, etc. etc.

There is another user, same, all settings are good on the other phone.

Geofencing has been working for years at this location, no big changes done apart from switching the SIM in the Arlo Go Camera at the beginning of August (V-SIM shut down) and Geofencing worked ok after that.

I have to manually arm/disarm the camera and, a couple of days ago, even disarming the camera wouldn't do anything as I would get movement notification (and movie recordings) despite the camera being set as "disarmed".

Is there some software issue? Update needed?

[BrookeN]

Can you provide more details on how you are wanting to set up your Geofencing? I would be more than happy to help. 

[Neaves]

In keen to see a real resolution for this issue as we have had problems ever since the new app was rammed down our throats. Constant issues with geofence not working. Done everything and it starts working for a short time, then starts going faulty again. Activates when only one person leaves most of the time, or not at all. Never disarms on return. I’ve given up and created an applet on IFTTT that does exactly what I need it to do and it works without fail. Really shouldn’t have to spend the extra money for a function that is “supported” natively. 

Just tell us straight that there’s a problem with the app and it needs fixing. Also admit your developers probably need more training. The fact is most of us on this thread (most of your customers more likely) are having similar problems and only since the new app was released. 

[alex_loo]

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@Neaves wrote:

I’ve given up and created an applet on IFTTT that does exactly what I need it to do and it works without fail. Really shouldn’t have to spend the extra money for a function that is “supported” natively. 

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Can you share how you use IFTTT?  I'd like to see if there is any way to trigger Google Home from IFTTT, on a geofencing in/out event.

Alex

[Neaves]

Of course. 

At least one user will need a paid account to get the applet working as needed. 

You need to create a group in Group Locations trigger that contains the people/devices. This will be the trigger using geofencing. 

Then the action will be to change your Arlo device status. If you are using a base station to connect all your cameras, the base station will be the device to reference.