Streaming is not allowed

[Brigitta]

I recently purchased 2 new Essential Spotlight cameras and although they are functioning normally and sending me notifications, but I cannot livestream the feed. I continually get the above-referenced error code or "This camera is streaming on another device and cannot be accessed right now" - even though I'm the only active user trying to retrieve the feed when I look under active users. What can I do to livestream on these cameras? 

[BrookeN]

The development team was able to reproduce the issue as described and is continuing to work toward a solution. As soon as we have more information available, we'll post an update.

[BrookeN]

I have passed this onto the development team and let them know the error you are seeing as well. I will reach back out as soon as possible. 

[KachinaShadow]

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@Joskys wrote:

Frustrating as I can't watch the front door for trick or treaters

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I decided to grab a cold beer and eat what's left of the candy...definitely helps to lower the frustration factor 😜🤢

[60Ts_Child]

Same here. Arlo Pro 2 cameras all 3 of them.  Of all nights to have an issue.  I was thinking of replacing my cameras, but now I am for sure. Not happy.

[VeeGeePNW]

Hi all,

I am over here still getting this dumb message and from what I read, folks have had this issue now for some time.  Any fixes? "SIP Streaming in progress, RTSP Streaming is not allowed..."

Thanks all!

[Foreteewinks]

Mine has now started working . Looking at all the other complaints about this issue it must of been a server issue with all the Halloween activity ! 

[marohgr]

having this problem with arlo wired arlo doorbell after deactivating and then reactivating (deactivated due to Halloween trick o treaters) then reactivated

serial number A5M106KYA0588

Hardware: #AVD1001Ar1.2

[vincentgoombah]

So noone at Arlo knows how to resolve this problem? Some dev person must have embedded the message in their error log!  We are losing our intelligence America! 

[vincentgoombah]

U really suk arlo

[BrookeN]

Can you try logging out of the account and logging back in please, let me know if the behavior changes. 

[ffar02]

Mine is working again, thankfully, after a device restart and a long wait. However, it is a misleading error message that should never be shown to an end user. I mean, "try after some time !!!" is what you would expect the trainee developer to add as sample content. The customer service response that is the equivalent of "Have you tried turning it on and off again" is beyond poor customer relations. A placeholder message apologising for the inconvenience whilst an ongoing investigation is carried out and then an update that consisted of more than one sentence might have been nice. Very disappointing. A simple problem has been made worse by poor customer service.

[BrookeN]

I totally understand your frustration in the matter and I do want to apologize. I am glad to hear that is working now, if you have any other questions or concerns please feel free to reach out to me. 

[ganzo03]

I’m in the same boat as everyone else. My wired doorbell is giving me the same error after someone pressed it.

[billkex]

I tried everything.  Guessing the servers were too overloaded with everyone watching their front yards.

[BrookeN]

@ganzo03 can you try logging out of the account and logging back in please and see if that changes the behavior you are seeing?

[marohgr]

yes, working now after multiple logout/in to arlo device, and after a couple cable modem and wireless router restarts, although only arlo wasn't working before modem/router restarts

[tman98]

Just got the same error on my doorbell camera after some solicitor rang the doorbell.  I removed the battery a couple times with no luck and then 20 min later the error just went away.  After having my other two cameras completely stop where I had to remove and re-add them multiple times to get them to work again about a week ago (as with others here, right during Halloween), getting really frustrated.

[yuwf]

My doorbell had this issue before. I get errors when trying to answer the ring or watch the live streaming. I have tried removing the battery, removing the doorbell in the app, and even resetting it, but nothing works. The only solution seems to be waiting for about 30 mins.

Even when there are no errors, the lag is much longer than with my previous Blink doorbell, and the loading time after I press answer is frustrating. Sometimes, I wonder if I should just open the door when it rings instead of answering through the app. 

Anyway, my doorbell worked fine last week. Now, there is just a long delay after detection, ringing, and answering. Overall, it works well enough, much better than when I had to reset it daily during the first few days of using.

[BrookeN]

Is anyone still seeing this behavior with the error message?

[KurantAK]

Yes I am. 2 Pro 4’s and a wired doorbell. Going on 3 weeks now. 

Mind blowing to me you still have no solution to the issue. 

[BrookeN]

@KurantAK can you please try logging out and logging back in?

[KurantAK]

I have, about 72 times.

[KurantAK]

Thanks for the help. Lol.

Good to know I spent a ton of money with Arlo and have zero customer support. Great company. 

I’ll be sure to tell my friends. 

[BrookeN]

I have the development team looking into this, as soon as I have an update I will reach out to you. 

[CLeung]

I have the same question about it

Can you check what's wrong with it?

[BrookeN]

@CLeung you are seeing this same error message?

[CLeung]

Yes, seems very common here.