Streaming is not allowed

[Brigitta]

I recently purchased 2 new Essential Spotlight cameras and although they are functioning normally and sending me notifications, but I cannot livestream the feed. I continually get the above-referenced error code or "This camera is streaming on another device and cannot be accessed right now" - even though I'm the only active user trying to retrieve the feed when I look under active users. What can I do to livestream on these cameras? 

[KachinaShadow]

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@Joskys wrote:

Frustrating as I can't watch the front door for trick or treaters

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I decided to grab a cold beer and eat what's left of the candy...definitely helps to lower the frustration factor 😜🤢

[60Ts_Child]

Same here. Arlo Pro 2 cameras all 3 of them.  Of all nights to have an issue.  I was thinking of replacing my cameras, but now I am for sure. Not happy.

[VeeGeePNW]

Hi all,

I am over here still getting this dumb message and from what I read, folks have had this issue now for some time.  Any fixes? "SIP Streaming in progress, RTSP Streaming is not allowed..."

Thanks all!

[Foreteewinks]

Mine has now started working . Looking at all the other complaints about this issue it must of been a server issue with all the Halloween activity ! 

[marohgr]

having this problem with arlo wired arlo doorbell after deactivating and then reactivating (deactivated due to Halloween trick o treaters) then reactivated

serial number A5M106KYA0588

Hardware: #AVD1001Ar1.2

[vincentgoombah]

So noone at Arlo knows how to resolve this problem? Some dev person must have embedded the message in their error log!  We are losing our intelligence America! 

[vincentgoombah]

U really suk arlo

[BrookeN]

Can you try logging out of the account and logging back in please, let me know if the behavior changes. 

[ffar02]

Mine is working again, thankfully, after a device restart and a long wait. However, it is a misleading error message that should never be shown to an end user. I mean, "try after some time !!!" is what you would expect the trainee developer to add as sample content. The customer service response that is the equivalent of "Have you tried turning it on and off again" is beyond poor customer relations. A placeholder message apologising for the inconvenience whilst an ongoing investigation is carried out and then an update that consisted of more than one sentence might have been nice. Very disappointing. A simple problem has been made worse by poor customer service.

[BrookeN]

I totally understand your frustration in the matter and I do want to apologize. I am glad to hear that is working now, if you have any other questions or concerns please feel free to reach out to me. 

[ganzo03]

I’m in the same boat as everyone else. My wired doorbell is giving me the same error after someone pressed it.

[billkex]

I tried everything.  Guessing the servers were too overloaded with everyone watching their front yards.

[BrookeN]

@ganzo03 can you try logging out of the account and logging back in please and see if that changes the behavior you are seeing?

[marohgr]

yes, working now after multiple logout/in to arlo device, and after a couple cable modem and wireless router restarts, although only arlo wasn't working before modem/router restarts