Vmc2030 disconnect and battery issue

[egilso]

Hi!

Since this summer, camera has been disconnecting. It goes offline,but comes back again,being only able to see battery status. It shows massive drainage. 

A reset fixes the problem. The problem has also resolved itself after several days.

Right now the camera is again disconnected. When it comes online and I tryto activate video, it goes offline and the spotlight turns on. That's what is draining the battery. 

I have opened a case nr 00651484. 

My other 3 cameras do not show this behaviour. 

[StephenB]

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@egilso wrote:

Hi!

Since this summer, camera has been disconnecting. It goes offline,but comes back again,being only able to see battery status. It shows massive drainage. 

My other 3 cameras do not show this behaviour. 

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Have you tried swapping the camera with one of the other three?  Then see if the issue moves with the camera [or not].

[egilso]

The camera in question is 4m from the router. It was installed in september 2023 and has not had this behaviour until this summer.

Note that there is a wifi connection, as battery status is reported.

[BrookeN]

Are you still seeing this same behavior?

[egilso]

Hi! After firmware update, issues still exist. It still fails to give video, but I can restart it from app, and if I am lucky, I get video for a while. It is not suitable for surveillance that way .

[BrookeN]

I apologize for the delay in responding. Can you please update me if you are still seeing this behavior?

[egilso]

Hi! The case is resolved. I will receive a replacement.