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We are dealing with the same exact issue! We heard great things about arlos security system but they reported the couldn’t charge the account they had been automatically taking from with no issues for 10 months, checked with my bank no issues there and the funds are available, but then 3 days before they said they would try again, they closed our account and we can’t talk to a human being OR chat because “we don’t have an account” YEAH BECAUSE YOU CLOSED IT EARLY AND WONT TAKE MY MONEY WTH
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@DCMshutterbug can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.
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@BrookeN maybe you can have the support team contact me as well. I requested a callback from the app exactly an hour ago (per the app) when it stated the callback time would be 3 minutes. I am absolutely furious about this. With the recent fires, I could have possibly not known if my house or dogs were in danger, since the floodlight camera is nonfunctional!
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@blipman were you able to talk to support?
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No, still have not heard from anyone and about to try to reach out to Lily Knowles of your executive team to complain. I am near where the fire was in Malibu, and without that camera, my dogs and my house could have been in danger and I would not know.
Please have someone call me asap.
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Can you send me a dm with a good callback number as well as a good time to reach out to you? You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.
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I received that information from you and have sent it to support. Support will be reaching out to you as soon as possible.
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I have to say after looking at the forum and / or community I filled out the survey at the end explaining my issue and that I still needed help. Within 20 minutes someone at Arlo took care of the problem and I was all set. They are paying attention to the survey info for sure. Thanks Arlo support.
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