Looking for Arlo customer service phone number

[Johntherealtor]

I’m looking for the Arlo customer service phone number

help😕😕😕

[jorrey]

Estoy tratando de saber que pasa con esa compania que no responde a tantas persona por cobros fraudulentos, es imposible que el gobierno federal no este investigando esto.

a mi me hicieron tres cobros de 26 dollares y la respuest de ARLO es avise al banco para que le cambien la tarjeta, que pasa con el dinero que ya me toco pagar, se perdio y ya no paso nada.

no es justo

[StephenB]

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@jorrey wrote:

Estoy tratando de saber que pasa con esa compania que no responde a tantas persona por cobros fraudulentos, es imposible que el gobierno federal no este investigando esto.

a mi me hicieron tres cobros de 26 dollares y la respuest de ARLO es avise al banco para que le cambien la tarjeta, que pasa con el dinero que ya me toco pagar, se perdio y ya no paso nada.

no es justo

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Outcomes might depend on the local law, but in the US fraudulent charges are refunded by the credit card company if they are promptly reported.

Arlo has millions of paid subscribers, and of course there will be some people exploiting compromised cards.  I think we see more posts here than other company forums because it is the only way to for a non-subscriber to contact Arlo support.  That said, there has been an increase in these posts over the past 6 months or so.  In any event, Arlo didn't compromise the card, so they are also a victim.

The other scenario is when people get billed after cancelling their subscription.  That one is certainly on Arlo.  My understanding from posts here is that they will refund the money when that is reported to them.

[carlosmendoza75]

Hi Team,

Looks like a lot of people are experiencing this, and I am one of them as well. I am seeing fraudulent charge on my card of $44.98 that came in yesterday. I have never even heard of this company until now and I am only posting on this forum because no customer service number works, I don’t have the app or a subscription here, and should not have been charged this fraudulent amount.

Can someone please help me here so I can get my money back? Call is preferable but can chat via email if necessary.

Thank you.

[StephenB]

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@carlosmendoza75 wrote:

Can someone please help me here so I can get my money back? Call is preferable but can chat via email if necessary.

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Someone got your card info, and used it to charge Arlo.

Contact your bank - disputing the charge and asking for a new card.  Also change the password on any account that has the card info saved.

One of the mods - @BrookeN , @JamesC , @ShayneS - will create a support ticket on your behalf.  But don't wait for their response before you contact the bank.

[Rdasrani]

Need support for connecting the third camera. Arlo pro seeies

[StephenB]

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@Rdasrani wrote:

Need support for connecting the third camera. Arlo pro seeies

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Create your own discussion thread, and add in the details on exactly what model you have (Pro, Pro 2, Pro 3, Pro 4, Pro 5s), and exactly where the connection attempt fails.  Also what hub you have (if any).

[kvermont]

I am unable to log in to my account and need some help. I enter my user name and password, and I get a message that my device is not recognized and that a push notification will be sent to my iphone, but no notification ever arrives. I am super frustrated as I cannot escape this loop either on the app or online. Help!

[BrookeN]

@carlosmendoza75  I have reached out to supper regarding the charges you received, support will be reaching out to you as soon as possible. However, I do suggest reaching out to your financial institution, as these charges are generally from a compromised card.

@kvermont I have reached out to support regarding the 2FA behavior you are seeing. Support will be reaching out to you as soon as possible.

[OSeaghdha]

Just happened to me as well

[BrookeN]

@OSeaghdha can you please describe more of what happened to you and I would be more than happy to assist. 

[plumb27]

I need help with subscription online I can't get anywhere is there a phone number I can call to make it easy 

[BrookeN]

@plumb27 can you dm me a good call back number and your questions regarding the subscription and I will reach out to support to contact you. You send a dm by clicking on the envelope icon on the top right of the forum page.

[mikayl]

We switched doorbells because our previous one stopped working(but we still pay for) so we added a new one and it had a trial but after removing the old one it is not recording anything since the trial is ended. What needs to be done to fix this? Should I just cancel the previous subscription?

[BrookeN]

Try adding the doorbell following these steps:

To add a new Arlo device to your existing Arlo account:

1. Launch the Arlo app or log in to your Arlo account at my.arlo.com.
2. Tap or click Add New Device.
3. Select the new device that you are adding from the list of devices.
4. Follow the on-screen instructions to add your new Arlo device to your system.
   Note: Arlo Q, Arlo Q Plus, and Arlo Baby cameras do not connect to your Arlo or Arlo Pro base station.

[Kpwsr]

Help please. I can’t sign into my account and can’t get help without signing into my account—catch-22! This is the most frustrating situation possible.

Here’s the problem: Whenever I attempt to sign in, I am told my device is unrecognized, and that I need to validate by email or phone. I have tried both methods and never receive a push notification nor an email (yet I have received other emails from Arlo at the same address). I am currently left with no option other than to cancel my credit card entirely.

[Hairbender]

This worked for me 18332909488