Looking for Arlo customer service phone number

[Johntherealtor]

I’m looking for the Arlo customer service phone number

help😕😕😕

[DCMshutterbug]

We are dealing with the same exact issue! We heard great things about arlos security system but they reported the couldn’t charge the account they had been automatically taking from with no issues for 10 months, checked with my bank no issues there and the funds are available, but then 3 days before they said they would try again, they closed our account and we can’t talk to a human being OR chat because “we don’t have an account” YEAH BECAUSE YOU CLOSED IT EARLY AND WONT TAKE MY MONEY WTH 

[BrookeN]

@DCMshutterbug can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you  don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[blipman]

@BrookeN maybe you can have the support team contact me as well. I requested a callback from the app exactly an hour ago (per the app) when it stated the callback time would be 3 minutes. I am absolutely furious about this. With the recent fires, I could have possibly not known if my house or dogs were in danger, since the floodlight camera is nonfunctional!

[BrookeN]

@blipman were you able to talk to support? 

[blipman]

No, still have not heard from anyone and about to try to reach out to Lily Knowles of your executive team to complain. I am near where the fire was in Malibu, and without that camera, my dogs and my house could have been in danger and I would not know.

Please have someone call me asap.

[BrookeN]

Can you send me a dm with a good callback number as well as a good time to reach out to you? You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[BrookeN]

I received that information from you and have sent it to support. Support will be reaching out to you as soon as possible. 

[richowen2007]

I have to say after looking at the forum and / or community I filled out the survey at the end explaining my issue and that I still needed help. Within 20 minutes someone at Arlo took care of the problem and I was all set.  They are paying attention to the survey info for sure. Thanks Arlo support.

[Brianphillips10]

I need a phone number for help with our account

[StephenB]

---

@Brianphillips10 wrote:

I need a phone number for help with our account

---

Don't google for one, that almost always leads to a scam support site.

Do you have a subscription?

[Edincanton]

I can't find phone number for customer support, I already have an open case #

[ozgreatpowerful]

Do I have to have a paid subscription to use my cameras

[BrookeN]

@Brianphillips10 Can you tell me a brief description what you are needing from support and I can create a ticket for you. 

@Edincanton If you already have a case open you can choose chat or phone from the Arlo app and reach support to further assist you with the case. 

@ozgreatpowerful It depends on which camera's you have. 
https://www.arlo.com/no_no/support/faq/000062367/What-changed-in-the-Arlo-Smart-subscription-plans
https://kb.arlo.com/1146857/How-do-I-set-up-local-storage-backups-using-my-Arlo-SmartHub-or-Base-Sta...

[Debgenet]

Soo frustrating that you have zero phone support,

. I guess we’re all stu k.

i have a new fiber optic service it sends both 2,4 and 5 GHz but the cameras do not see it just tell me it’s 5.  What can I do to rectify

[StephenB]

---

@Debgenet wrote:

i have a new fiber optic service it sends both 2,4 and 5 GHz but the cameras do not see it just tell me it’s 5.  What can I do to rectify

---

What camera model(s)?

Are they still in your account?

[Debgenet]

Pro 4 no as I deleted them to reinstall. Talked with your support and they said no sorry they all won’t connect. This is so disappointing because my entire neighborhood ( 1000+ homes) is upgrading to quantum fiber. Your going to loose a tone of business as this is the future. I’m not going to go back to old provider just to support some outdated devices. You guys should really figure this one out 

[StephenB]

---

@Debgenet wrote:

Your going to loose a tone of business as this is the future. I’m not going to go back to old provider just to support some outdated devices. You guys should really figure this one out 

---

To be clear, this is a user-to-user forum, and I do not work for Arlo and do not represent them in any way.

---

@Debgenet wrote:

Pro 4 no as I deleted them to reinstall. Talked with your support and they said no sorry they all won’t connect. 

---

They are not end-of-life and they should still connect.

Did you try using a PC (my.arlo.com) - ideally connected with ethernet?

Did you try the hardware reset?

1. Open the camera
2. press the sync button inside until the LED flashes amber (~15 sec)

[Debgenet]

Yes I reset them many times over.  What are you referring to with connecting through my pc?  

I think the real issue is that the fiber sends both the 2.4 an 5 signal simultaneously on the same network and your devices don’t support that.

i can’t be the only person with this issue?

[jguerdat]

@StephenB is suggesting that you use a computer browser to go to the web client (my.arlo.com) for troubleshooting.

Others are using single SSID for both bands simultaneously successfully. However, the use of your phone may not allow you to choose the band. Thus, a computer connected via Ethernet eliminates that problem.

[StephenB]

---

@jguerdat wrote:

Others are using single SSID for both bands simultaneously successfully. However, the use of your phone may not allow you to choose the band. Thus, a computer connected via Ethernet eliminates that problem.

---

FWIW, my phone doesn't let me choose a band, and my Orbi router uses a single SSID for 2.4, 5, and 6 ghz.  I have still been able to onboard my cameras (I just ignore the 2.4 ghz warning during the install).

But this can still be an issue with some routers (and you are not the only person who has run into it).  Sometimes a PC (my.arlo.com) will work when the app fails.  If your router has any power controls, you might also be able to reduce the power of the 5 ghz wifi enough to "convince" the phone to connect with 2.4 ghz.  Then of course set it back to full power after the install.

[WantsToReturn]

I have two of your cameras and the plans says that you can get plans that covers both and that’s a lie. I have been trying to get someone who can talk to me to help me with the plans. This has to be the worst company. I didn’t have time to order other cameras because I was having issues. I have wasted my money because I have to go pay some other cameras. It would be nice if a person could talk with me about their products.

Unhappy with this company!

[StephenB]

---

@WantsToReturn wrote:

I have two of your cameras and the plans says that you can get plans that covers both and that’s a lie.

---

Actually it's not - there are multicamera subscription plans.

They do require one subscription per location, so if you have multiple accounts (or cameras in different locations in the same account), you would need two.

Are your cameras still covered by the trial subscription?

[Joshmann12]

I bought a house that already has a doorbell camera and camera attached to the house but I can not figure out how to set them up. 

[jguerdat]

---

@Joshmann12 wrote:

I bought a house that already has a doorbell camera and camera attached to the house but I can not figure out how to set them up. 

---

The original owner needs to have removed them from his account for you to be able to set them up on yours. Can you tell us what model devices? Remove the camera from its case and then the battery - there will be a label in it that says VMCxxxx. For the doorbell, a picture may be needed.