Arlo|Smart Home Security|Wireless HD Security Cameras

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Jubsjubs
Aspirant
Aspirant

Hi. I have 3 essential cameras and a pro4. All went off line about a month ago due to them saying they need a firmware update.  I have restarted, reset and tried to update the firmware over 30 times with no joy.  Please can someone help me as alro have been no help and I am just about to smash them all up and never buy anything from Arlo ever again..  anyone had or having the same issue ?

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ShayneS
Arlo Moderator
Arlo Moderator

HI @Jubsjubs 

 

Do you have a case number associated with this issue and the support team?

Jubsjubs
Aspirant
Aspirant

hi. Yep.  00569444. Submitted on the 18th oct but no response. Thanks Jon. 

ShayneS
Arlo Moderator
Arlo Moderator

Thank you, I have escalated to the appropriate team and I will report back if I receive an update for your case. 

Larstry
Aspirant
Aspirant

Hi has bought 3 essential. Can connect one true app. The other 2 Will not ( brand new) 

Then i uninstall 2 old essential i has bought 2 year ago. Now the can not connect again. 

 

Wifi kode is correct. It,s 2,4 . App Update.. camera reset ..how are they getting online 

 

ShayneS
Arlo Moderator
Arlo Moderator

@Larstry 

 

Thank you for the feedback. I have notified support and someone will be reaching out to you as soon as possible.