Essential cameras need firmware update

[Jubsjubs]

Hi. I have 3 essential cameras and a pro4. All went off line about a month ago due to them saying they need a firmware update.  I have restarted, reset and tried to update the firmware over 30 times with no joy.  Please can someone help me as alro have been no help and I am just about to smash them all up and never buy anything from Arlo ever again..  anyone had or having the same issue ?

[ShayneS]

HI @Jubsjubs 

Do you have a case number associated with this issue and the support team?

[Jubsjubs]

hi. Yep.  00569444. Submitted on the 18th oct but no response. Thanks Jon. 

[ShayneS]

Thank you, I have escalated to the appropriate team and I will report back if I receive an update for your case. 

[Larstry]

Hi has bought 3 essential. Can connect one true app. The other 2 Will not ( brand new) 

Then i uninstall 2 old essential i has bought 2 year ago. Now the can not connect again. 

Wifi kode is correct. It,s 2,4 . App Update.. camera reset ..how are they getting online 

[ShayneS]

@Larstry 

Thank you for the feedback. I have notified support and someone will be reaching out to you as soon as possible.