Essential XL Spotlight 2032 Won't Charge

[MachPoint9]

My Essential XL Spotlight 2032 will not charge any more.  Charges to 24% and then will not respond.  Camera is functional but will not charge.  Any suggestions on how to remedy?

[BrookeN]

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the behavior you are seeing.

[MachPoint9]

OK- thanks.  The support prompt says that my camera is not longer in warranty and that support is not longer available....It won' t take me to the support site via the app...

[StephenB]

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@MachPoint9 wrote:

OK- thanks.  The support prompt says that my camera is not longer in warranty and that support is not longer available....It won' t take me to the support site via the app...

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If you have a subscription, then you are entitled to both phone and chat support.

Not sure what you mean when you say it won't take you to the support site.

[BrookeN]

Can you send a screenshot of what you are seeing? You have a subscription, so support should be offered within the app. 

[MachPoint9]

After leaving it plugged in to charge for several days, I found that at some point it did accept a full charge and is now functioning properly.  Thanks 😊