Arlo|Smart Home Security|Wireless HD Security Cameras

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I have had 2 of 3 cameras at the same time brick. Unsurprisingly, it was right a year from purchase. I have attempted to factory reset countless times without success. Online support just runs you around in circles. It appears as though Arlo does not want you to contact anyone.

3 REPLIES 3

As long as you have a subscription you can use the app to go to Settings, Support. Choose your camera and scroll down to Contacts to talk to official support. Being out of warranty means no RMAs for faulty cameras but you can still talk to them.

Yeah, what you said brought me right back to here. Same portal. It's like they want to wear you down so you give up. Pretty sure I'm not going the ARLO route again.

I have escalated this for you and customer support will be reaching out to you as soon as possible.

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