Can only get one camera out of 3 to scan the QR code on essential spotlight

[Joss81]

Hello, I’m having the worst time trying to connect 2 of my 3 essential spotlight cameras (vmc2030 model) I installed the first one fine but the 2 others won’t scan the QR code. I tried factory resetting them several times, full charging them, wiping both screens on my iPhone and the cameras, etc… but nothing works. Any advice please?

[StephenB · Accepted solution]

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@Joss81 wrote:
Hello, I’m having the worst time trying to connect 2 of my 3 essential spotlight cameras (vmc2030 model) I installed the first one fine but the 2 others won’t scan the QR code. I tried factory resetting them several times, full charging them, wiping both screens on my iPhone and the cameras, etc… but nothing works. Any advice please?

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If the camera is never chiming, then maybe try a PC (browsing to my.arlo.com).  Move the camera slowly (closer/further from the screen, and also left/right, up/down) - you need to find a spot where the camera is in good enough focus, and enough the the QR code is in the field of view.

With a phone, you can either similarly move the phone or the camera.

[Joss81]

Thanks so much! Worked perfectly with the PC.