Charged Twice on my monthly subscription Also .. why am i being called to pay another $100 ?

[Shurly]

1)  How to get ahold of a lIVE person at arlo to fix double charges?  

        I was charged twice of 14.99 on my credit card yesterday.. why?

2)  Also... why am i being charged  a monthly fee  for service of$ 14.99 per month

but someone who claims to be from ARLO is calling me and asking for a payment of $100 yearly fee?...

they are telling me they will shut the camera off if i don't pay this $100 fee    

is this normal ?

[dcfox1]

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@Shurly wrote:

1)  How to get ahold of a lIVE person at arlo to fix double charges?  

        I was charged twice of 14.99 on my credit card yesterday.. why?

2)  Also... why am i being charged  a monthly fee  for service of$ 14.99 per month

but someone who claims to be from ARLO is calling me and asking for a payment of $100 yearly fee?...

they are telling me they will shut the camera off if i don't pay this $100 fee    

is this normal ?

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Since you have a subscription, you can go to the app and select support in the settings. When you select a device for support like base or cam there will be options. One is a phone icon and clicking it will show a number. 

Sounds lie whoever called you was a scam or you misunderstood them since even without a subscription they won't shut your camera down. You would lose cloud recordings w/o a sub though. 

[Shurly]

What is a SUB?

THis person has called me about 3 or 4 times.. I keep putting them off to research this ...says that I will not be able to see on camera or laptop if i dont pay th $100 ..

not sure what you mean when you mention SUB  please explain

[dcfox1]

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@Shurly wrote:

What is a SUB?

THis person has called me about 3 or 4 times.. I keep putting them off to research this ...says that I will not be able to see on camera or laptop if i dont pay th $100 ..

not sure what you mean when you mention SUB  please explain

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"Subscription" to Arlo secure that you said you are being charged for. 

[Shurly]

Im following directions on trying to get a LIve person in the app... however, there is no phone icon on my app   ..why?

[Shurly]

disregard.. was able to find..   page was not opeing.. earlier

[StephenB]

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@Shurly wrote:

THis person has called me about 3 or 4 times.. I keep putting them off to research this ...says that I will not be able to see on camera or laptop if i dont pay th $100 ..

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This person is a scammer. Don't pay.

[dcfox1]

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@StephenB wrote:

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@Shurly wrote:

THis person has called me about 3 or 4 times.. I keep putting them off to research this ...says that I will not be able to see on camera or laptop if i dont pay th $100 ..

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This person is a scammer. Don't pay.

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Yea that is what I said