Camera will only take Snapshots after charging, not on low power mode

[joed_cny]

I recently charged my Arlo Essential, actually only second time I've charged it, but now it will only take snapshots. I turned off auto-low power mode and set the video quality to best. The routine is setup to record. Can't figure out what else to change to make it actually record video again. Snapshots are pointless. 

[derived9002]

Yes. Still no change.

[TacoHamel]

Hey Arlo mods, I’m also having this problem, and yes it’s still happening today! 

[BrookeN]

Can I please get screenshots of feed where it is showing screenshots instead of the recordings?

[BrookeN]

Thank you, I have the development team looking into this. I will update the community as soon as possible. 

[derived9002]

Screenshots below:

 

 

 

[cjenks0909]

My camera is doing the same thing after low battery (1%) then a recharge.  This is also only my second time needing to charge the camera.  Snapshots only from motion.  Tried all the above remedies and still only snapshots. 

[jguerdat]

Just a SWAG here but maybe try 2 things:

1) Proactively charge the camera so it never reaches the threshold to switch to Low Power Mode.

2) Disable Low Power Mode in the camera settings under Power Management so this doesn't happen again.

[cjenks0909]

I typically do, and I agree, but still doesn’t change the fact that it’s stuck taking snapshots and cannot get out of that mode now. 

[derived9002]

My camera randomly started working correctly today. It had been only taking snapshots since being charged on 11/26.

[BrookeN]

This is currently is currently being looked into, I will provide an update as soon as possible. 

[Figg883]

Been having this issue since recharging as well for 7 days now. Following to see about a response. I have the 2k version of the doorbell

[philmerphil]

Has a resolution been found? This happened to me. It started doing snapshots when my battery was low. I fully charged it and it's no longer doing video. 

[jguerdat]

The quickest workaround is likely to remove, reset and reinstall the camera.

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

[GideonK]

I am experiencing the same issue. Did you find a resolution to this?

[Amatex]

I had this issue after I charged my doorbell other day.

I fixed it just now by going to the app

Hitting the cog menu on the arlo doorbell 

Clicking the big title ( what you named your camera)

Clicked restart

And it seemed to do the trick ( for now) hopefully it last.

[philmerphil]

This worked for me!

[BrookeN]

Hello,

Just wanted to do a quick follow up is anyone within the thread still seeing the same behavior?

[Davywall]

Yes my Arlo doorbell is still only taking snapshots. I have tried restarting and that didn't work. Can you provide a solution?

[BrookeN]

@Davywall your camera was moved to a field trial, the behavior you were seeing should be resolved with this. Can you please confirm if you are still seeing the same behavior?

[NA_in_GH]

Restarting the camera restored video recording functionality on 3 of my cameras that experienced this annoying issue.  From the app click on the settings (gear) icon of the camera, click on the name of the camera, then click on "Restart" at the bottom.  Toggling "Device On" does nothing, I had to restart it as mentioned above.  Once restarted, it was recording video properly.