Can't log in. Arlo authentication code times out in 5 mins before I receive the email from arlo.

[BGSedona]

Not sure what you mean by board. My Arlo box says "Arlo 4 wire free HD Security Cameras. Model No. VMS3430 C-2017 Netgear. I can't log in on my app or computer. Why? The app recognizes my face but will not accept my username and passcode because it does not recognize this device. Why? I upgraded my iPhone to 16 Pro Max. The app says it sends a push notification to my "Glens iPhone" but I never receive it. (Probably cause its a new phone and it doesn't recognize it.)  So I "Try Another Verification Method" and ask to send to my email. The problem with this is my email is old and does receive the passcode from Arlo with the authentication code in the allotted 5 mins (I eventually get it in 10+ mins) but your system times out in 5 mins. UGH!:( I tried logging in on my computer to update my email to my Gmail but I meet the same time out fate because the authentication code goes to the old email. I cannot use the arlo support chat because of the above also and there is no email or phone # to call arlo for support. We purchased two of the same arlo systems described above. I was able to turn our cameras on when we went out of town two weeks ago but I cannot turn them off because of these issues. So every time I walk around the house my phones buzzes as the cameras see me. I can open up all five of my cameras and take the batteries out(UGH) or just let them wear down. But that is not going to resolve my access problem. I'm in a major Catch 22. HELP! Thank you, Glen

[ShayneS]

Hi @BGSedona 

Are you still experiencing this symptom?

[BGSedona]

Thank you Shayne for trying to help.

Yes. I have tried everything that I can think of as I initially described.

It was impossible to get any help from arlo support so I tried the arlo community as a last resort.

We even tried setting up a new arlo account via the app on my wifes new iPhone and that was futile.

If arlo authentication could not time out in only 5 mins. That would fix this. Most companies allow much longer than 5 mins.

Any suggestions would be greatly appreciated.

Thank you again, Glen

[ShayneS]

I have escalated your case & someone from support will be reaching out to you as soon as possible.