Snapshot not video

[joed_cny]

I recently charged my Arlo Essential, actually only second time I've charged it, but now it will only take snapshots. I turned off auto-low power mode and set the video quality to best. The routine is setup to record. Can't figure out what else to change to make it actually record video again. Snapshots are pointless. 

[BrookeN]

Thank you, I have the development team looking into this. I will update the community as soon as possible. 

[derived9002]

Screenshots below:

 

 

 

[cjenks0909]

My camera is doing the same thing after low battery (1%) then a recharge.  This is also only my second time needing to charge the camera.  Snapshots only from motion.  Tried all the above remedies and still only snapshots. 

[jguerdat]

Just a SWAG here but maybe try 2 things:

1) Proactively charge the camera so it never reaches the threshold to switch to Low Power Mode.

2) Disable Low Power Mode in the camera settings under Power Management so this doesn't happen again.

[cjenks0909]

I typically do, and I agree, but still doesn’t change the fact that it’s stuck taking snapshots and cannot get out of that mode now. 

[derived9002]

My camera randomly started working correctly today. It had been only taking snapshots since being charged on 11/26.

[BrookeN]

This is currently is currently being looked into, I will provide an update as soon as possible.