Arlo Essential outdoor camera

[PR19]

Hi we had this with a Verisure account among with a Arlo door bell. We terminated Verisure. And now have an Arlo subscription. Was able to add my door bell quite easily. But the essential camera is impossible. I have tried resetting the device, used a WiFi extender to offer a 2.4ghz network, ensured other setting such as auto login or no vpn all set right but no luck. It chimes after reading the qr code but isn’t able to connect after and times out. Any help or advice? 

[BrookeN]

Can you please dm me a good call back number as well as a good time to call. I will have support reach out to you and help you with the set up of the cameras. You send a dm by clicking on the envelope icon on the top right of the forum page.