Why does my camera keep disconnecting?

[Eanastasio2]

I have had my device for 11 days. It will work for a couple of days or hours but will disconnect and not let me view the camera on the app once it disconnects. It seems like when it has to track or move too many times it will stop working. What can I do to fix this??? The only way to fix it is to unplug it and restart it… the app shows I have perfect WiFi in the area. If I move it to different locations it still does it… help please! 

Essential Pan Tilt Camera issues. 

[JamesC]

We appreciate the feedback provided here on the connectivity issues some of you are experiencing. The development team is continuing to investigate each of these issues very closely and is working on improvements that should alleviate many of the symptoms being discussed in this thread. I will provide updates with more information as soon as it becomes available.

JamesC

[JamesC]

I've escalated the details you've noted here to the development team for further investigation. An agent will reach out to you with more information shortly.

JamesC

[TomC100]

The same thing is happening to the three  pan tilt cameras I bought.  Please help. Thank you

[JamesC]

TomC100,

Thank you for reaching out. I've escalated the details you've provided here to the development team for further investigation. We will provide an update as soon as we have more information available to share.

JamesC

[TacoIsLife]

I had this issue with my first tilt camera. Returned it and got another pan tilt camera. Same freaking issue. Returned it again and went back to my Pro3 that works perfectly. 

I NEVER RECOMMEND THIS PAN TILT CAMERA

[TomC100]

Once they escalated the problem, Arlo's team updated my firmware in each of the cameras and they ahve been working for the past four days.  Maybe you should do the same?  

[RichWood]

I'm on my 2nd one. The first one died completely. Arlo said their firmware update would solve everything - it didn't. 2nd camera I received, that got the update, behaved the same as the 1st. I found, whenever it connects to 5 GHz, the camera freaks out and fails to respond. Only thing that fixes it is power pulls. 2nd camera, I forced it to connect to 2.4 GHz only and it is more stable and works great. No power pulls and/or camera coma. They need to do another firmware update and kill the 5 GHz radio because their 1st firmware update that they promised would fix everything clearly didn't. 

[JamesC]

We appreciate the feedback provided here on the connectivity issues some of you are experiencing. The development team is continuing to investigate each of these issues very closely and is working on improvements that should alleviate many of the symptoms being discussed in this thread. I will provide updates with more information as soon as it becomes available.

JamesC

[RichWood]

I am 1000000000000000% certain that the 5 GHz is cutting these cameras out. I tried communicating to the nice Indian agents. I tried getting this escalated. Then I came here. On 2.4 GHz it's super stable. And it's a fantastic camera when it works on 2.4. I would have paid 3 times the amount for it. But if you all don't kill the 5 GHz band in a firmware update, you are going to make a lot of end users mad.