Why does my camera keep disconnecting?

[Eanastasio2]

I have had my device for 11 days. It will work for a couple of days or hours but will disconnect and not let me view the camera on the app once it disconnects. It seems like when it has to track or move too many times it will stop working. What can I do to fix this??? The only way to fix it is to unplug it and restart it… the app shows I have perfect WiFi in the area. If I move it to different locations it still does it… help please! 

Essential Pan Tilt Camera issues. 

[JamesC]

I've escalated the details you've noted here to the development team for further investigation. An agent will reach out to you with more information shortly.

JamesC