No communication after a few hours

[Grenada]

Will not communicate after a few hours. Only way to correct is to unplug and plug in. Restarting in the app has no affect. I have a strong wifi signal and no other cameras have this issue.

[jguerdat]

Since official support will recommend the remove/reset/reinstall process before going any further, have you tried that?

https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

If you move the camera to another room for testing does the same thing happen?

[JamesC]

Grenada,

I've escalated the details you've mentioned here to the development team for review. An agent will be reaching out to you via email with more information.

JamesC

[JoeM50]

I'm having the same problem with one of my PT cameras VMC3283-100NAS.  Purchased a 2 pack, one is working fine and one works for awhile then stops working. Have to unplug and plug back in, and it will work fine for a few hours. 

[JamesC]

JoeM50,

Are you able to swap the devices locations and test to see if the issue persists? If you move the device that is having issues to the location of the device that is working as expected, does that alleviate the issue?

JamesC

[TomC100]

I have several of the outdoor essential pan tilt all with excellent wifi signal.  I too, have to unplug the after a day or two to get them to reboot and work again.  Very frustrating.  I cannot restart from the app as it loses wifi signal.  one is in the front fo the house on driveway and the others in the backyard.  I have a eero wifi system.  Please help.  

[JamesC]

TomC100,

Thank you for reaching out. I've escalated the details you've provided here to the development team for further investigation. We will provide an update as soon as we have more information available to share.

JamesC

[TacoIsLife]

I had this issue with my first tilt camera. Returned it and got another pan tilt camera. Same freaking issue. I even moved the pan tilt camera next to my modem and still having a connectivity issue. Returned it again and went back to my Pro3 that works perfectly. 

I NEVER RECOMMEND THIS PAN TILT CAMERA

[TomC100]

Thank you for escalating this.  After talking to the Arlo team, they updated the firmware in my cameras and I now have been problem free for over four days.  All is good in the world of Tom's cameras--fingers crossed.  Hopefully, them doing the same to others who are having the problem with solve theirs.

[RichWood]

When mine connected to 5 GHz, it went into a coma. Make sure you force it to 2.4. I binded it to an AP a little further away to achieve this. But you could just set up a 2.4 only IoT network on your router. The camera is dual band and unless your router or access point will restrict this, the camera will try to connect to the strongest band. But I can say when my camera is on 2.4 it works great. When it connects on 5 GHz I'm pulling the power every 6 hours because it stops responding.

[TomC100]

I think you are right.  After posting I thought mine worked again, the driveway cam went into a coma after four days.  I unplugged it and it works again.  I have an eero network with a wifi extender near this cam so for some reason when it loses connection, it tries to grab the 5ghz band.  I could keep this extender in 2.4 mode only if I knew how or Eero allowed but they only allow to shut off 5ghz for 10 minutes.  What a mess.

[RichWood]

I know I'm right. Arlo said the 1st firmware update would fix everything. I already went through this with 1 camera that I returned. Now on a 2nd camera. I really like this camera when it works. They have no clue this is the issue. They really should prompt a firmware update killing the 5 GHz radio or they are going to get a million returns. If Eero lets you select which mesh to connect to connect to one further away. The distance will force that signal to 2.4 only. Or you can look up how to create a 2.4 only IoT network on Eero and point the camera to that. But good luck. I have been through hell and back messing with this device. 

[JamesC]

We appreciate the feedback provided here on the connectivity issues some of you are experiencing. The development team is continuing to investigate each of these issues very closely and is working on improvements that should alleviate many of the symptoms being discussed in this thread. I will provide updates with more information as soon as it becomes available.

JamesC