Essential Outdoor 2nd Gen

[Tship]

When trying to set it up to my wifi I keep getting error codes and they can't find it in the system along with wrong password.  I am putting in the right password. What is up.

[JamesC]

We're currently investigating reports from some users experiencing issues onboarding and streaming  new devices. For more information and updates, see here: https://status.arlo.com/

JamesC

[JamesC]

We're currently investigating reports from some users experiencing issues onboarding new devices. For more information and updates, see here: https://status.arlo.com/

JamesC

[JamesC]

We're currently investigating reports from some user experiencing issues onboarding new devices. For more information and updates, see here: https://status.arlo.com/

JamesC

[kb9hgi]

Your lucky just got mine today and it does nothing. More junk i bought!

[JamesC]

We're currently investigating reports from some users experiencing issues onboarding and streaming new devices. For more information and updates, see here: https://status.arlo.com/

JamesC

[Xtsea]

All cameras still recording when motion detected when in standby mode.

[morellos]

Thanks Arlo, mine are up amd running now 

[iFrenzy]

All mine are onboarded now but my essential 2 doorbell still won’t live stream even though they’ve said they have it fixed. I’m gonna try to set it up again this evening and if that doesn’t work I don’t know.

[Ithastobe]

Neither of my Gen 2 Essential Outdoor cameras will live stream. 

[JamesC · Accepted solution]

We're aware that some users may have experienced issues onboarding and live streaming to their Essential 2nd Generation, Pro 5 and Security System devices. Our team has worked to resolve those issues and you should now be able to proceed with onboarding and live streaming your device. We recommend charging your camera for at least 30 minutes before starting the onboarding process.

If you are still having difficulty getting your device connected or accessing your device’s live stream, please contact us through the Support tab in your Arlo Secure App (under Settings) to reach an authorized Arlo Customer Care expert or direct message us here with your Arlo account email address so we can follow-up with you directly.

We appreciate your patience while we worked to resolve these issues and apologize for any inconvenience caused.

-Arlo Team
 

[iFrenzy]

All was working fine but now this morning I’m back to 2 cameras and a doorbell not live streaming. Getting really frustrating considering the official response says the issue has been resolved. I have several other gen 2 essential products that will work. Seems random.

[Ithastobe]

Yeah, I’m not going to use them until they’re fully functional. So I might end up having to return them. 

[Mr_gobbler]

I have the same situation as you. I tried chatting with support but it was next to impossible. 

[Mr_gobbler]

Same here w/ 2 new essential cameras. It will alert me to movements but when I try to go live it spins for 20 seconds and never connects. Back to showing a “play” button/arrow.