Arlo|Smart Home Security|Wireless HD Security Cameras

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Tship
Aspirant
Aspirant

When trying to set it up to my wifi I keep getting error codes and they can't find it in the system along with wrong password.  I am putting in the right password. What is up.

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  • JamesC
    Community Manager
    Community Manager

    We're currently investigating reports from some users experiencing issues onboarding and streaming  new devices. For more information and updates, see here: https://status.arlo.com/

     

    JamesC

  • JamesC
    Community Manager
    Community Manager

    We're currently investigating reports from some users experiencing issues onboarding new devices. For more information and updates, see here: https://status.arlo.com/

     

    JamesC

  • JamesC
    Community Manager
    Community Manager

    We're currently investigating reports from some user experiencing issues onboarding new devices. For more information and updates, see here: https://status.arlo.com/

     

    JamesC

60 REPLIES 60
kb9hgi
Star
Star

Your lucky just got mine today and it does nothing. More junk i bought!

JamesC
Community Manager
Community Manager

We're currently investigating reports from some users experiencing issues onboarding and streaming new devices. For more information and updates, see here: https://status.arlo.com/

 

JamesC

Xtsea
Aspirant
Aspirant

All cameras still recording when motion detected when in standby mode.

 

morellos
Aspirant
Aspirant

Thanks Arlo, mine are up amd running now 

iFrenzy
Tutor
Tutor

All mine are onboarded now but my essential 2 doorbell still won’t live stream even though they’ve said they have it fixed. I’m gonna try to set it up again this evening and if that doesn’t work I don’t know.

Ithastobe
Tutor
Tutor

Neither of my Gen 2 Essential Outdoor cameras will live stream. 

JamesC
Community Manager
Community Manager

We're aware that some users may have experienced issues onboarding and live streaming to their Essential 2nd Generation, Pro 5 and Security System devices. Our team has worked to resolve those issues and you should now be able to proceed with onboarding and live streaming your device. We recommend charging your camera for at least 30 minutes before starting the onboarding process.

 

If you are still having difficulty getting your device connected or accessing your device’s live stream, please contact us through the Support tab in your Arlo Secure App (under Settings) to reach an authorized Arlo Customer Care expert or direct message us here with your Arlo account email address so we can follow-up with you directly.

 

We appreciate your patience while we worked to resolve these issues and apologize for any inconvenience caused.

 

-Arlo Team
 

iFrenzy
Tutor
Tutor

All was working fine but now this morning I’m back to 2 cameras and a doorbell not live streaming. Getting really frustrating considering the official response says the issue has been resolved. I have several other gen 2 essential products that will work. Seems random.

Ithastobe
Tutor
Tutor

Yeah, I’m not going to use them until they’re fully functional. So I might end up having to return them. 

Mr_gobbler
Aspirant
Aspirant

I have the same situation as you. I tried chatting with support but it was next to impossible. 

Mr_gobbler
Aspirant
Aspirant

Same here w/ 2 new essential cameras. It will alert me to movements but when I try to go live it spins for 20 seconds and never connects. Back to showing a “play” button/arrow.