When trying to set it up to my wifi I keep getting error codes

[Tship]

When trying to set it up to my wifi I keep getting error codes and they can't find it in the system along with wrong password.  I am putting in the right password. What is up.

[JamesC]

We're currently investigating reports from some users experiencing issues onboarding and streaming  new devices. For more information and updates, see here: https://status.arlo.com/

JamesC

[JamesC]

We're currently investigating reports from some users experiencing issues onboarding new devices. For more information and updates, see here: https://status.arlo.com/

JamesC

[JamesC]

We're currently investigating reports from some user experiencing issues onboarding new devices. For more information and updates, see here: https://status.arlo.com/

JamesC

[Cw72]

Can't connect

[Zhillsguy]

Same issue here. Brand new with battery at 68%.

[JamesC]

We're aware that some users are experiencing issues onboarding new Essential 2nd Generation devices, we're actively investigating these reports. I encourage you to try onboarding your cameras again now and let us know if you're still experiencing any issues.

JamesC

[JamesC]

We're aware that some users are experiencing issues onboarding new Essential 2nd Generation devices, we're actively investigating these reports. I encourage you to try onboarding your cameras again now and let us know if you're still experiencing any issues.

JamesC

[S-T]

Hello,

I have two devices, one in the backyard and another in a room within the house ( haven't decided where to set that one up yet) and I was able to get live feeds and recorded events initially, however, now  I am not able to tap into either devices for live feed. In addition, I get notifications of events however nothing shows in the "feed" page or when I click on the notification. 

Any suggestions. Thank you.

[ZeliardM]

It would be nice if Arlo would post this page up, but it seems that there are live stream issues with the essential 2 cameras and they don't have an ETA on the fix.

https://status.arlo.com/

[glgpreventive]

Just purchased Arlo Essential outdoor camera 2nd Gen and I can't link it because the model does not show on the app. How can I fix this? 

[JamesC]

glgpreventive,

Where are you located? Arlo Essential 2nd generation cameras are not available for installation in all countries at this time.

JamesC

[glgpreventive]

Puerto Rico. I bought it at our local Walmart, it should be available here. 

[Tship]

I am in Utah. I took the camera back to Walmart this morning. I tried everything that was suggested online to get it to work. Now my problem is that I was set up to be able to view my son's cameras online, now I cannot. When I log in to Arlo the page all that comes up is a page to personalize my dashboard. How can I get back to not having anything about a new camera come up. My son is overseas on a Navy ship, so having him do anything is impossible, and I need to be able to check his cameras. How do I get back to where I was before trying to install the camera?

[lyndoraff4]

Can't Connect Essential Series 2 Camera. Error Code 17409

[JamesC]

We're currently investigating reports from some user experiencing issues onboarding new devices. For more information and updates, see here: https://status.arlo.com/

JamesC

[JamesC]

We're currently investigating reports from some user experiencing issues onboarding new devices. For more information and updates, see here: https://status.arlo.com/

JamesC

[Perrhole72]

I purchased 3 Arlo essentials gen 2 HD cameras and I cannot get them to connect to my Wifi. What is the problem? I see others having the same issue. I get error code 17409.

[JamesC]

We're currently investigating reports from some users experiencing issues onboarding new devices. For more information and updates, see here: https://status.arlo.com/

JamesC

[JamesC]

We're currently investigating reports from some users experiencing issues onboarding new devices. For more information and updates, see here: https://status.arlo.com/

JamesC

[KEGSPY]

Cannot connect

[lonk]

Just purchases an Arlo Essential Outdoor 2nd Gen camera.  Already have 3 Pro 2 cameras connected to a VMB4000 base station.  Base station and pro 2 cameras are all working perfectly.  I am using the latest app on an iphone.  When I try add the new 2nd gen camera to the VMB4000 base station, I am prompted to enter a password. Is there a way to find this password?  Any guidance would be appreciated. 

[ShayneS]

HI @lonk Thank you for the feedback

At the moment the Arlo DevOps team is investigating an issue where some customers from the US region cannot onboard Essential-2, Pro5 Cameras, and Home Security System and live-streaming issues with Essential 2 cameras. We are working on resolving this issue. We apologize for the inconvenience this may have caused.

You can track this via the status page here: https://status.arlo.com

Additionally, You can onboard 2nd Generation Essential Outdoor camera directly to your Wi-Fi Router. You can find detailed instructions via this How-To link: https://kb.arlo.com/000063196/How-to-set-up-the-Arlo-Essential-Outdoor-or-Outdoor-XL-Camera-2nd-Gene...

The Base Station/SmartHub compatibility is slated for a future firmware release. I do not have a date available at this time but stay tuned here on the community and the below link for announcements.

https://community.arlo.com/t5/Arlo-Essential-Outdoor-2nd-Gen/Introducing-Arlo-Essential-Outdoor-Came...

Please let me know if you have any further questions and I will be happy to assist you. 

[Retired_Member]

Any update on this? I still have multiple gen 2 essential cameras I can’t onboard and the 2 I have onboarded , the live view isn’t working.

[Tship]

Nothing new.  I am really disgusted. And to top it off I can't see my son's cameras. Everything seems locked on a home screen when I log in. Not buying anymore at this point until they get the problem with viewing my son's cameras fixed.  He is overseas on a Navy ship and I check his cameras at his home while he is gone. Doesn't look like they test the programing for these cameras.

[morellos]

Still can’t set up new Essential Gen 2 cameras

[Retired_Member]

Yep and support gives no ETAs of a fix and can’t even tell me if it’s going to be today.

[dadditrump]

we got this camera yesterday got it to work all of MAYBE 2 hours and then stopped working we did everything we could and talked to “customer support” needless to say they stopped answering in the middle of the chat. i had to call and still DIDNT give a single fudge and we still haven’t been able to onboard the camera. about to go return this useless camara.