Costa rica

[Kevin8435]

bought 3 Arlo essential gen 2, and brought them to Costa Rica, however when I try to do the initial set up I can get them to recognize the QR in my iPhone so I can’t connect them to my phone… could this be a region issue??? 

[jguerdat]

I don't believe it would be a region issue. Try resetting them:

https://kb.arlo.com/000063225

[StephenB]

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@jguerdat wrote:

I don't believe it would be a region issue. Try resetting them:

https://kb.arlo.com/000063225

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Not sure why you are ruling that out.  Arlo doesn't offer subscriptions in Costa Rica (or any other country in Central or South America)

@Kevin8435 - when you go into "add device" are you seeing the Essential Gen 2 option?  Or are you just seeing Essential and Essential Spotlight?

[jguerdat]

If you can choose the specific camera model, you can onboard them. That's the only restriction until you try to get a subscription.

[Kevin8435]

already did and still not working

[Kevin8435]

I do not get the gen 2 option no

[Kevin8435]

im only getting the essential indoor, essential and essential spotlight, no gen 2

[StephenB]

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@Kevin8435 wrote:

im only getting the essential indoor, essential and essential spotlight, no gen 2

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That's the problem.  No idea when it will be added.

Though obviously not something Arlo likes, it is possible to create an account using a VPN that terminates in the US.  That would get you the ability to add the camera.  You'd only use the VPN to create the account - you'd turn it off when onboarding the camera.

Getting a subscription for that account would also be possible if you have a US payment method.  

[Kevin8435]

Well I don’t really know how to get a vpn for the US… if you have any instructions that would be great

[StephenB]

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@Kevin8435 wrote:

Well I don’t really know how to get a vpn for the US… if you have any instructions that would be great

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Plenty of options, some are here:

• https://www.cnet.com/tech/services-and-software/landing/best-vpn

Generally you can just where you want the VPN terminated - US is one of many possibilities.